Announcement

Collapse
No announcement yet.

Current Site Issues

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    Something is wrong with GROUP JOINS..
    I got a request and when responding I get Houston We Have Problem and this reason:

    Error Violation of PRIMARY KEY constraint 'PK_bcgGroupJoins'. Cannot insert duplicate key in object 'dbo.bcggroupjoins'

    "Violation" Sounds Gulag-ish to me..

    So actually, the man is in the group now so it worked.. not sure what the violation was..lol
    Last edited by Kathleen Carrow; 18 March 2014, 08:17 AM.

    Comment


    • #32
      Hi,

      Y-DNA SNPs do not get their testing status updated, because there is not a way for the person who does it to update them. :-(

      However, mtDNA is a completely different process. If you want to call, I would wait 3 days after mtDNA is due and then call. I suspect that they will have to take your information and call you back though. Test status update questions usually get sent to lab once or twice a day.

      Originally posted by Zaru View Post
      Rebekah,

      I have a member who is waiting for a return on a snp- it was due on 3/11. There is nothing in the notes and he is still waiting.

      I am also waiting (Batch 553 I think) for my Mt results, due tomorrow. I am assuming that they will be delayed as well.

      Can you clarify or should I call tomorrow?

      Comment


      • #33
        Hi,

        That is a database administrator term. Yes, DB Admins are all gulag-ish, ask anyone but a DB Admin in the Information Technology industry. Hmmm I bet the issue is that he tried to join the project twice. Trying to say yes to a join request when the person was already in the project threw an error the last time I tried it.

        Originally posted by Kathleen Carrow View Post
        Something is wrong with GROUP JOINS..
        I got a request and when responding I get Houston We Have Problem and this reason:

        Error Violation of PRIMARY KEY constraint 'PK_bcgGroupJoins'. Cannot insert duplicate key in object 'dbo.bcggroupjoins'

        "Violation" Sounds Gulag-ish to me..

        So actually, the man is in the group now so it worked.. not sure what the violation was..lol

        Comment


        • #34
          Originally posted by Rebekah Canada View Post
          Hi,

          That is a database administrator term. Yes, DB Admins are all gulag-ish, ask anyone but a DB Admin in the Information Technology industry. Hmmm I bet the issue is that he tried to join the project twice. Trying to say yes to a join request when the person was already in the project threw an error the last time I tried it.
          Rebekah
          That could be the case..I do see a "2" in the 2 messages I got from the desk..He is in now anyway. Perhaps one of my Co-Admins could have brought him in also. It is OK though..Thanks.

          Comment


          • #35
            Thank You Rebekah.

            I hope that you are in charge of customer service training, or is this asking too much?

            Comment


            • #36
              No. no. My friend Dr. Michelle Fiedler is in charge of customer service and training. She just took on that roll, but she is absolutely amazingly awesome. Things will get better soon. I promise!
              Originally posted by Zaru View Post
              I hope that you are in charge of customer service training, or is this asking too much?

              Comment


              • #37
                I was kind of expecting an answer --- here is again, for all the kits I am managing, the HOME page displays INCORRECT dates for ALL last update (Y dna, mt dna and FF). It is misleading and frustrating... One kit is 271988

                Comment


                • #38
                  Hi,

                  We are still working on this one. It is impacting a large number of kits.

                  Originally posted by goldschlager View Post
                  I was kind of expecting an answer --- here is again, for all the kits I am managing, the HOME page displays INCORRECT dates for ALL last update (Y dna, mt dna and FF). It is misleading and frustrating... One kit is 271988

                  Comment


                  • #39
                    I still cannot get access to my home page.

                    But others can.

                    I have a friend who can get in on his Firefox browser, but I can not and am also using Firefox.

                    Help!

                    Comment


                    • #40
                      I can't log in to my FTDNA account. When I put my kit num and my password, it just takes me to another log in page.

                      Comment


                      • #41
                        Originally posted by Silfur View Post
                        I can't log in to my FTDNA account. When I put my kit num and my password, it just takes me to another log in page.
                        Me too.

                        Comment


                        • #42
                          so slow`

                          SO slow...will site speed go back to 'normal' soon?

                          Comment


                          • #43
                            And I can't log on with the Chrome browser any longer. I have to go back to Internet Explorer. What gives?

                            Sharon

                            Comment


                            • #44
                              GAP Impersonation

                              Hi,

                              GAP impersonation may be down for all project admins right now. It has been reported.

                              Comment


                              • #45
                                Login

                                Unable to login using safari or chrome.

                                Comment

                                Working...
                                X