Tweet
Batch 558
I'm having trouble of long wait time and delays for my family finder. I transferred from NG on 2/19.
Placed order 2/19 (2/20)
First delivery date 4/15
Second delivery date 5/7
Third delivery date 6/4
Each time I've called in and have been told that their was an issue with the upload and expect if corrected by the date or sooner. Currently I have this message:
Results for your Family Finder test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control. There are several possible reasons for the delay. The first is that you have only recently sent back a new DNA collection kit. The second is that we are waiting for you to send back a new DNA collection kit. The third is elevated lab demand for this test. Less commonly, your sample failed. In this case, if we have an unused vial in storage, we have begun extracting DNA from it. If we need a new sample and do not have one in storage, we will mail another DNA kit to your address on file.
What's the delay?
I'm having trouble of long wait time and delays for my family finder. I transferred from NG on 2/19.
Placed order 2/19 (2/20)
First delivery date 4/15
Second delivery date 5/7
Third delivery date 6/4
Each time I've called in and have been told that their was an issue with the upload and expect if corrected by the date or sooner. Currently I have this message:
Results for your Family Finder test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control. There are several possible reasons for the delay. The first is that you have only recently sent back a new DNA collection kit. The second is that we are waiting for you to send back a new DNA collection kit. The third is elevated lab demand for this test. Less commonly, your sample failed. In this case, if we have an unused vial in storage, we have begun extracting DNA from it. If we need a new sample and do not have one in storage, we will mail another DNA kit to your address on file.
What's the delay?
Comment