Are you doing maintenance?

[rod]

I need to investigate. Hmmm

Here's the "Houston we have a problem" error I get when trying view in table:

Error The file '/family-finder-table-view.aspx' does not exist.

[Rebekah Canada]

Thanks!

Rod, Thank you for your flawless talent at pointing out exactly what is wrong. I have entered a bug report.

Here's the "Houston we have a problem" error I get when trying view in table:

[MaryMc]

"View this data in table" on the chromosome browser page still won't work for me today. Is it working for others?

Nope, not working for me either.
Nothing much is working, same as yesterday and the whole website is going at a snails pace.

I had 4 new matches yesterday, but all came up with the 'Houston' problem. Now today I can't tell who they are 'cos I've logged out and in again since then.
The whole site is completely unusable right now.

[Rebekah Canada]

Chromosome Browser

Hi,

I am told that the Show in Table functionality of the Chromosome Browser in myFTDNA should be back. Thank you.

[MoberlyDrake]

It seems to be working now. And things seem to be loading a little faster than yesterday, thank goodness!

[Littlest bit]

I just got 2 "Houston we got a problem" messages trying to look at my mtdna J group and another group. I got the message yesterday, too, but I can't remember what I was looking at.

[Rebekah Canada]

Hi,

Please continue to document and report them. Kit numbers and the page you were on when it happened help. We thought we fixed the problems two days ago, but must not have.

I just got 2 "Houston we got a problem" messages trying to look at my mtdna J group and another group. I got the message yesterday, too, but I can't remember what I was looking at.

[Lincoln]

Looks like there is maintenance going on.

Our website is currently undergoing maintenance to introduce some exciting new updates to our ordering process. Please check back in an hour!

[JimKane]

Kit# B516 is now missing Family Finder from the myFTDNA page. Clicking the link takes me to the order screen instead.

All the project pages I've attempted to access also have the Houston, we have a problem! messages.

[Kathleen Carrow]

A lot of the transfer kits are missing .. I placed a call to someone.. I THINK what they tried to do is correct the stats as none of those were "reported" before..
However now they are missing.. Mine and my son's are missing from all the groups I put us in..2 for him and 3 for me..

[DrewDennis]

Phones

They have turned off their phones too.... No options available except leaving a Vmail. Fishy....

[Rebekah Canada]

Hi,

We encourage staff to enjoy full lunches. :-) The phones will be back on shortly.

They have turned off their phones too.... No options available except leaving a Vmail. Fishy....

[Jim Barrett]

Hi,

We encourage staff to enjoy full lunches. :-) The phones will be back on shortly.

I wonder why they don't have a message letting callers know they are out from 12:00 till 1:00 for lunch on Fridays. I guess that would be to easy.

I wonder why they didn't send out a message letting their customers and admins know there was going to be a major modification made to the system. I guess that would have been too easy also.

So little effort to make many people happy.

Seems like SOP these days!

Jim Barrett - Timpson, TX

[John McCoy]

I'm less concerned with conspiratorial notions than with the apparent lack of a robust test system for the FTDNA web site.

Yes, there may be some cost involved in setting up a good test system, but it's definitely worth the effort to detect and fix errors before they are rolled into production for the whole world to see. Any business that depends on its web site needs to have a complete parallel test system, a configuration management process, and a production implementation process. It can be done, and in the long run, the IT staff will be grateful it was done. Developing a good test plan was how this programmer got his life back -- no more calls in the middle of the night!

[Rebekah Canada]

I wonder why they don't have a message letting callers know they are out from 12:00 till 1:00 for lunch on Fridays. I guess that would be to easy.

It was on the homepage. Michelle and I requested that it be added back to the contact page.

I wonder why they didn't send out a message letting their customers and admins know there was going to be a major modification made to the system. I guess that would have been too easy also...
Jim Barrett - Timpson, TX

I am working on it, Jim. To the very best of my ability, I am working on it. There is hope. :-)