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Windows 8 problems

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  • Windows 8 problems

    I just wanted to know if anyone is having issues with windows 8. I keep having to sign in at every screen even when I have already gotten to my account. Haven't been on in a while but this is frustrating and I am not sure if it is me or the program. Thanks for any advice

  • #2
    Hi Patti,

    The problem is with IE10 (Internet Explorer version 10), which is the default web browser that comes with Windows 8. FTDNA's IT team needs to make a change to the website coding so that it will work correctly with IE10 -- they are aware of the issue and will hopefully have it resolved soon.

    Until the IE10 issue is fixed, you have a couple options:

    1) Enable "Compatibility View" for familytreedna.com from the Tools menu in IE10 and that should let you log in again.

    2) Use an alternate web browser, such as Chrome or Firefox.

    Elise

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