No announcement yet.

Windows 8 problems

  • Filter
  • Time
  • Show
Clear All
new posts

  • Windows 8 problems

    I just wanted to know if anyone is having issues with windows 8. I keep having to sign in at every screen even when I have already gotten to my account. Haven't been on in a while but this is frustrating and I am not sure if it is me or the program. Thanks for any advice

  • #2
    Hi Patti,

    The problem is with IE10 (Internet Explorer version 10), which is the default web browser that comes with Windows 8. FTDNA's IT team needs to make a change to the website coding so that it will work correctly with IE10 -- they are aware of the issue and will hopefully have it resolved soon.

    Until the IE10 issue is fixed, you have a couple options:

    1) Enable "Compatibility View" for from the Tools menu in IE10 and that should let you log in again.

    2) Use an alternate web browser, such as Chrome or Firefox.