Batch 2

[vrc84]

This message should appear on all 23andMe transfer account pages:

"We apologize for the delay in posting your results. These last two weeks have produced some of our biggest batches of Family Finder orders ever. After the second of those batches is uploaded, we will be processing your transferred results, and expect to post them to the website next week."

[AngeliaR]

By the end of Feb

Just in case anyone missed the "update" in other threads. I also received confirmation of the revised due date on transfer kits. Below is the response to my request for current information from Rachel in Customer Service.

"It is my understanding that we aim to have all of the transfer kits purchased during the promotion to be processed by the end of the month."

I have 3 different family transfer kits in process, but all were submitted on different days. My first one went through when the V3 glitch was resolved on 2/1. The other 2 were staggered through 2/9. So, perhaps the first results will start trickling in next week.

Also waiting on another regular FF kit ordered during the holiday sale which was due in March (batch 248). So, I hope it's not far behind.


.

[nordmann]

On my other orders I earlier have these headings

-ordered
-batched
-in progress
-completed

but for the Family Finder I have from my order date on the 3rd February still only 'ordered' in the left column with a 'batch 2' in the right column. I am hoping for 'in progress' or an 'expected ready date' to show up.

I've been compulsively checking my 23andme > FTDNA transfer accounts for results for many days now. I keep thinking "today's the day!"

[jaschantz]

Any news at all? It's been two weeks since the first transfers were uploaded. I don't mind being patient, but I don't think it's too much to expect some acknowledgement of late delivery if no one gets results today. Of course, results would be great.

[1_mke]

I think the V2->V3 23andMe upgrade files were batch 1. Could be wrong though.

In theory all they have to do is push a button to process the files. It shouldn't even take that long. At this point I'm thinking they haven't finished testing the process on the pure V3 files and are just being cautious. We know that they didn't test pure V3 files before launching the service, so this scenario would at least make sense.

Still, tomorrow is two weeks for the first of the V2->V3 upgrade files. Hopefully we'll be hearing good things. Heck, the price has already gone up and nobody has even gotten what they paid for yet.

[Geneadict]

Everyone needs to be a little patient. They most likely expected a "lull" after their 2/10 sale deadline so probably did not process any of the 23andMe transfers before it was over. Meanwhile large posting of holiday related orders hit FF on 2/10, so they were also working to clear these out before this as well.

Was there really a "batch 1" or was this just used for their BETA testing. Some of the earliest info others posted on 1/31 to 23andMe forums also indicated "Batch 2."

[Littlest bit]

Batch 2, received 2/2/2012...getting antsy. Checking Family Finder just now, it says "This test is currently on order and matching will be possible when results come back."

[1_mke]

Yes, I believe this is 23andMe transfers only. There was a batch 1 which was mostly/all V2 23andMe upgraded to V3 files. There was a bug that prevented the pure V3 files from uploading for a day or two. My transfer is a pure V3 and I tried uploading it dozens of times before they got the fix in place.

[ashimmin]

But why? They have the results, they just need to process them. I asked this same question via the contact info a week ago and still no response. It is frustrating having to wait this long when all that is needed is some computer cycles. There may be a good reason but I can't think of any and nobody from FTDNA seems to want to explain why this should take so long.

i think it is computer related too, im in batch 446, results aren't due yet but they've had my kit since the first week of January (from their retrieval notification, but the post office had confirmed it a week before that). finally seeing one of the tests trickle in with just population finder available in FF, it took them 3-4 days to upload just that one tool alone- the rest of FF is not there; so i know the results are completed, they just haven't uploaded it fully for viewing yet. :/

edit: now that im looking at this batch more closely- is this related to 3rd party company transfers only?

[1_mke]

But why? They have the results, they just need to process them. I asked this same question via the contact info a week ago and still no response. It is frustrating having to wait this long when all that is needed is some computer cycles. There may be a good reason but I can't think of any and nobody from FTDNA seems to want to explain why this should take so long.

[AngeliaR]

Estimated due date

I then asked if there was any updated estimation on due dates.
Here is my answer:

"We expect the results to be uploaded within 1 to 2 weeks from the date of purchase. So in your case, I wouldn't expect to wait longer than 2 weeks."

So, nothing more or less than the stated time frame we saw in the beginning.
Perhaps another week of waiting.

[AngeliaR]

Batch 2 due date?

Just received this response back to my question about the due dates showing up for batch 2 (August 2000?).


"Thank you for your email.
Because you technically already have test results, our system has a hard time setting a specific date because there is no lab work to be done.
Please disregard the date on this page.
It will disappear as soon as your results are uploaded into our system.
Have a nice day."


No no real news yet except it's in process and there is no updated estimate.
Oh well. In reality, I will be happy if the results track on a 2 week return time from date of upload. I would not complain if I had them back sooner. :-)

[jaschantz]

Has anyone heard anything new on how much longer we should expect to wait? I know it could be a few more days, but I'm hoping someone has heard something a little more specific.

[Kathleen Carrow]

So where is batch 1?????!!!

I don't think any have come out yet, maybe by Friday....but that is just a guess.

I think Batch 1 was "other" uploads prior to this but I am not sure..it also may have been Beta testing..