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  • Daveb
    replied
    Originally posted by efgen View Post
    Your estimated target date isn't until 6/24, and it's only 6/21. Keep in mind that DNA testing is not an off-the-shelf product -- there are complicated chemical reactions that need to be done for each test, and sometimes those reactions don't work as well as they should.

    People whose tests come back with clear results the first time get their results quickly. But if a set of results are not clear, or something doesn't look right, then the lab's Quality Control people send that kit back for re-testing, which delays the result by a few weeks.

    FTDNA's estimated target dates take potential re-tests into consideration. So most people will end up with on-time results, some will end up with early results, and there are even some whose results will be late if they have to be re-tested a second time.

    So hang in there, be patient, and definitely don't go to Ancestry!!! Family Tree DNA may take a little longer for results at times, but their product offerings are well above and beyond what Ancestry has to offer. In fact, many people switch from Ancestry *to* Family Tree DNA

    Elise
    Seems to me that for some obscure reason you are protesting too loudly about Ancestry, I am just a normal customer whose cousin sent a sample to Ancestry at the same as I sent mine to FTDNA. Eleven days later my cousin had results back, I am still waiting and when I check with FTDNA I find other persons with the same batch number 413 have already had their results but I have heard nothing.
    This does not seem like the way to keep customers happy, I like to be" kept in the loop", if there is a problem with the sample then common courtesy would be served by notifying me. Many people, you say, move from Ancestry to FTDNA, I have checked through the messages on these boards and found that this is entirely correct, however almost all agree that the markers were exactly the same. This would suggest that the DNA testing can indeed be done in a much shorter time, does this mean the labs at FTDNA are not large enough for the amount of samples they process. I am today requesting tests from Ancestry to cross check the results from FTDNA, we shall see.

    Leave a comment:


  • ekc123
    replied
    Originally posted by efgen View Post
    Your estimated target date isn't until 6/24, and it's only 6/21. Keep in mind that DNA testing is not an off-the-shelf product -- there are complicated chemical reactions that need to be done for each test, and sometimes those reactions don't work as well as they should.

    People whose tests come back with clear results the first time get their results quickly. But if a set of results are not clear, or something doesn't look right, then the lab's Quality Control people send that kit back for re-testing, which delays the result by a few weeks.

    FTDNA's estimated target dates take potential re-tests into consideration. So most people will end up with on-time results, some will end up with early results, and there are even some whose results will be late if they have to be re-tested a second time.

    So hang in there, be patient, and definitely don't go to Ancestry!!! Family Tree DNA may take a little longer for results at times, but their product offerings are well above and beyond what Ancestry has to offer. In fact, many people switch from Ancestry *to* Family Tree DNA

    Elise
    I agree with most of what you say here and I'd probably stay with FTDNA whether it took 6 weeks or 6 months to get the results, because I like the fact that they have a huge database and they offer pretty good deals on upgrades and so forth. But, it would be very helpful if they had a better tracking/notification system for orders. When my SNP test (which I ordered in 2008) missed the first "expected" date on the pending labs page, they simply changed the expected date, and then subsequently changed it again. I had to contact them by phone to figure out that the problem had to do with the sample not being usuable and the lab having to repeat the test a number of times to get a good sample. It would be great if they could incorporate an update system into your FTDNA homepage on these issues just so you know what's going on with your order.

    Leave a comment:


  • efgen
    replied
    Originally posted by Daveb View Post
    Don't know what's going on here, still not got a word back,are you guys in batch 413? Fed up waiting, Going to Ancestry for tests from now on.
    Your estimated target date isn't until 6/24, and it's only 6/21. Keep in mind that DNA testing is not an off-the-shelf product -- there are complicated chemical reactions that need to be done for each test, and sometimes those reactions don't work as well as they should.

    People whose tests come back with clear results the first time get their results quickly. But if a set of results are not clear, or something doesn't look right, then the lab's Quality Control people send that kit back for re-testing, which delays the result by a few weeks.

    FTDNA's estimated target dates take potential re-tests into consideration. So most people will end up with on-time results, some will end up with early results, and there are even some whose results will be late if they have to be re-tested a second time.

    So hang in there, be patient, and definitely don't go to Ancestry!!! Family Tree DNA may take a little longer for results at times, but their product offerings are well above and beyond what Ancestry has to offer. In fact, many people switch from Ancestry *to* Family Tree DNA

    Elise

    Leave a comment:


  • ekc123
    replied
    Originally posted by Daveb View Post
    Don't know what's going on here, still not got a word back,are you guys in batch 413? Fed up waiting, Going to Ancestry for tests from now on.
    I'm in batch 415 and haven't received results yet, which are due 7/20. When did you order your tests and when are they supposed to be due? Just curious. They say the 25 marker upgrade (which I ordered) takes from 4 to 6 weeks, but my due date is 8 weeks from the time I ordered it back in May. I had an snp test that took close to 5 months a few years ago, although they had to redo it several times to get a good sample. I should add that I really don't mind waiting, but I wish they had a better system for tracking the progress of the orders.

    Leave a comment:


  • Daveb
    replied
    Originally posted by siroli View Post
    Mine arrived this morning too. 12- and 25-marker yDNA. Already received an email from a match with same surname!!
    Don't know what's going on here, still not got a word back,are you guys in batch 413? Fed up waiting, Going to Ancestry for tests from now on.

    Leave a comment:


  • deniseneufeld
    replied
    Yeah, isn't it exciting!!! I have been talking with one of my matches as well and the history that she is sharing with me about our family is amazing!!!

    Originally posted by siroli View Post
    Mine arrived this morning too. 12- and 25-marker yDNA. Already received an email from a match with same surname!!

    Leave a comment:


  • siroli
    replied
    Mine arrived this morning too. 12- and 25-marker yDNA. Already received an email from a match with same surname!!

    Leave a comment:


  • deniseneufeld
    replied
    Got my test results this morning, 3 weeks early!!!!

    Leave a comment:


  • deniseneufeld
    replied
    I am batch 413 and my expected date shows 7/4/11, hopefully it will come back 3 weeks early like some other batches!!!

    Leave a comment:


  • siroli
    replied
    I am in this batch (413), Y-67 and MtDNA. My first venture into DNA testing Very, very exciting!!

    Leave a comment:


  • Daveb
    started a topic Batch 413

    Batch 413

    Here are the dates I was sent for Batch 412 and 413


    Y-DNA12(Y-DNA1-12 Markers) 06/24/2011 412
    Y-Refine12to37(Y-DNA13-25 Markers) 07/06/2011 413
    Y-Refine12to37(Y-DNA26-37 Markers) 07/06/2011 413
    * The above expected date is a target used by the lab. Actual date may vary by a few days
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