Batch 390

[Taz85]

I called them yesterday. I have a HVR1 test due the 24th. She said It should be any day now for my results. Thats for HVR1 though, So I dunno about others.

[LucyBelle]

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OMG! I've been a little snide in my posts....do you think I'll be delayed until spring now? LOL..sorry, I've watched your posts and it looks like you've been waiting as long as me.

What is FGS?

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The results could very well come in next week, really for all we know. I would think that if they were giving in estimated date they would have to take in to account all of the kits recieved between a range of dates. We know that all of batch 390 could not have been received on one day..that's what I think...back to being patient now. will check back in a week or so

[LucyBelle]

390

Well I think they are reading these message boards because 20 minutes after I last posted, they just delayed my results to 2/14 for FGS and 2/28 for FF.

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OMG! I've been a little snide in my posts....do you think I'll be delayed until spring now? LOL..sorry, I've watched your posts and it looks like you've been waiting as long as me.

What is FGS?

[LucyBelle]

delays

I don't know. It just would seem good from a customer service standpoint to notify customers of delays as soon as possible. I was notified within a just 2-3 days after my kit was received that the first test wasn't a good enough scraping. I thought that was odd, but very quick. Just seemed odd. I ought to just focus on the positive and maybe, just maybe I'll get the results before I forget why I ordered....
Just joking folks. I guess I'll go back in to hibernation for the next month and check back. 3 months is an awfully long time to wait.

[AngeliaR]

FF Results Delayed

Same here. My Dad's FF results were originally scheduled as due 1/24, but have now been delayed until 2/28. The reasons were multiple and so unclear. I have sent a note requesting more info.

In our case, the collected samples might not have produced clear results. He has Parkinson's and even with assistance, it is difficult to get the scrapings.

I'm disappointed with the posted (no email) update and apparently generic message.

Kit #16476

[Sw33tdecent]

When I called yesterday, I was told by the supervisor of customer relations that the test was being upgraded to get the maximum matches.

However, when they finally updated my page for notification of the delay this was posted:

1) We have recently received your DNA collection kit and have begun testing.
2) Multiple attempts have been made to test the DNA we had stored in our lab. All attempts failed to pass our strict quality control standards. If we have no additional vials of DNA stored, you will be sent an additional collection kit so that we may continue testing.
3) We are waiting for you to return the DNA collection kit we sent to you.

The explanations giving do not apply to me. If they need more sample how come I was not sent a new kit? Nor I was notified of a possible delay once they became aware of it.

[192971]

:-|

To me they told:

"PP5 - 2/21/2011 This test failed to yield results for your sample. Your sample is being rerun now. Results from this round of testing are expected by this date."

What PP5 means? I am waiting my HVR2 and Y-DNA26-37 Markers results. The former has been delayed.

They are not going to tell if they are experiencing lab quality problems or problems with their software systems, of course. I hope these delays are not due to either cause.

I also wonder why I always see the red sign and message "Indicates result was received after your last login." on the DYS Values page, when no new results are given.

[LucyBelle]

Delayed

My FF results were pushed back from a Feb 2nd date to Feb 28th. You would think that they would have some idea of the workload prior to just a few days before the due date.

[banshee]

Well I think they are reading these message boards because 20 minutes after I last posted, they just delayed my results to 2/14 for FGS and 2/28 for FF.

[darroll]

FTDNA is busy.
Everyone wants tested..... now..
I'm just sitting here waiting....

[banshee]

I don't blame you, I'd be mad too. And since I'm in the same batch my own hopes for on-time FF results are lowered as well.

[Sw33tdecent]

:mad : Looks like the end of February now.

[Sw33tdecent]

^^ Thank you, I just called them.

They said it will be about 3 more weeks because they are making modifications to the page, in order to make the test more powerful.

How does that prevent my test be posted?

[CAM]

Batch 390

Today is the 24th and no FF results posted, yet. Overflowing with excitement......come Batch 390!!!!

You may want to give them a phone call and ask them when they expect Batch 390. I called a few weeks ago on something else and they told me not to expect my FF results that are due 31 Jan 2011. They did not tell me when to expect them since they are not late.

Cam

[Sw33tdecent]

Today is the 24th and no FF results posted, yet. Overflowing with excitement......come Batch 390!!!!