Batch 349 - Family Finder

[varlene]

7/2/2010 Family Finder Matches

Update: Despite initially having no matches on 6/30, I had 11 matches in the evening which grew to 16 matches by 7/1. They are all 5th to Distant Cousins.

mtDNA FGS: J2b1
Surname Cassidy

[varlene]

6/30/2010 Family Finder Finally

Ordered FF on 2/18/2010. Today is 6/30/2010 and Family Finder information is now showing up on my FTDNA Home Page. No matches though, not yet.

mtDNA FGS: J2b1

[gtc]

I've tried to explain to her that these long delays are quite usual according to what I read on the bulletin boards, and that FTDNA is a reputable company, but I'm not getting anywhere!

This information is from a person on this forum:

"The other more significant delaying factor has been the Family Finder machine itself. The machine we use for this test has gone down for a second time in as many months. The first time it was down it took two weeks for the repair crew to come from out of town to fix the issue. This time we have been waiting a week. We hope to be up and running again by the middle of next week, but we can't predict exactly when we will be back up.We apologize for these problems."

FTDNA should be upfront and communicate this explanation to everyone affected.

[MoberlyDrake]

My Mom's FF results were supposed to be in on June 2 and they're not in yet. She's convinced that FTDNA has stolen her money and doesn't intend to test her DNA. My problem is how do you reason with an 85-year-old, who thinks everyone is out to get her? I've tried to explain to her that these long delays are quite usual according to what I read on the bulletin boards, and that FTDNA is a reputable company, but I'm not getting anywhere!

[varlene]

6/20/2010 still waiting for FF results

Status: Today is 6/20/2010. I ordered FF on 2/18/2010. No results yet.

[sbarr10]

It took five months to get my mtDNA FGS results.

My FF was a five days late.

All in all, I'd rather they test and retest until they're sure the lab test is not compromised than give me back bad results on time.

[varlene]

5/25/10 still waiting for FF results

status - fyi

[MMaddi]

Dont worry, Darroll gets antsy when anyone complains about late results at FTDNA and dares to mention other companies. We are all conspirators trying to bring FTDNA down......

The ironic thing is that if FTDNA censored posts about other companies and their services, Darroll would have no reason to post anything here. Thankfully, FTDNA is confident enough in their products and service that they allow their customers to discuss other companies' tests on this forum.

[Darren]

In regards to many of these FGS delays we are as frustrated as you are. We are certain that with the new enhancements made in the software that we use for the sequencing analysis, we will start delivering results faster. However, we will never compromise quality for speed. We believe that our latest actions will give speedier delivery and 100% reliable results at the same time, we apologize for the long delays that some of you have experienced. As always you can contact us directly for more information regarding your specific test if it has been delayed.

-Darren Marin
Family Tree DNA

[darroll]

If you want to meet a bunch of liars, do genealogy.
That's the reason that i quit.
Now it's spreading to DNA testing.

[darroll]

If I wanted to find out what they did, I would get on their web-site.
I can look in my mirror, not sneak up on it.

[rivergirl]

darroll, for your sake, I hope you get your results on time. But it's difficult not to feel disgruntled when your results were "expected" in March, and it's May and they're still not in.

Dont worry, Darroll gets antsy when anyone complains about late results at FTDNA and dares to mention other companies. We are all conspirators trying to bring FTDNA down......

[drouhin]

darroll, for your sake, I hope you get your results on time. But it's difficult not to feel disgruntled when your results were "expected" in March, and it's May and they're still not in.

[darroll]

Are the copycat web sites finished with their commercials yet?.
I have had every test done on FTDNA and have had no problems.
I'm batch 354. They gave me an expect date and I'm sure they will meet the deadline.
You must be talking about the other guys.

[gtc]

I certainly don't want them to go out of business but something definitely needs fixing in their organization.

In many technical/scientific organizations the business/customer service side often comes second in senior management oversight to the technical. Unless senior management is directly reminded of customer dissatisfaction, they are blind to it because it often gets filtered from them by the lower levels. All they are allowed to hear is favorable news.

A good indication of a CEO's focus or otherwise on customer satisfaction is the use of frequent random surveys that he/she designs and reviews directly.