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Actually, I've gotten good service from FTDNA. All my test results have come either on time or early, with the exception of those two stubborn SNPs, M37 and P66 (and just about everyone has had trouble with those).
I will order the mtDNA test from FTDNA soon.
I'm sure it will be surprise for you and them service will not disappoint you. You order HVR1 or HVR1 + HVR2?
Rich, my mtDNA I received for 3 week early (10/17 vs due date 11/6)!
That sounds good.
Actually, I've gotten good service from FTDNA. All my test results have come either on time or early, with the exception of those two stubborn SNPs, M37 and P66 (and just about everyone has had trouble with those).
I read from time to time that a new batch (so and so number) has been created. Different people report different batches. I'm just curious and no evil is intended. What is the purpose for these announcements and how do people get selected to do this. Do they volunteer FTDNA must contact them as this would be the source of the info. What else can you tell me? Bob (N2386)
Batches are created every Wednesday, composed of all test orders placed (and paid for) since the previous Wednesday. Orders are then sent to the lab in these batches. All FTDNA customers can see their batch numbers on their Pending Results tab, so anyone can create the batch thread. The batch threads simply serve as virtual waiting rooms for test results
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Just Curious
[QUOTE=Stevo]Still no M37 or P66 results from my rapidly aging Deep SNP-R1b test in this batch.
The last email I got from FTDNA said to expect P66 results around September 15 I read from time to time that a new batch (so and so number) has been created. Different people report different batches. I'm just curious and no evil is intended. What is the purpose for these announcements and how do people get selected to do this. Do they volunteer FTDNA must contact them as this would be the source of the info. What else can you tell me? Bob (N2386)
Honesty about dates, etc., would certainly been a great step forward in terms of customer service. All my other results have either been early or ontime, but still we deserve, as paying customers, honest responses to our queries. If they don't know, then so be it. Just tell us......
I'm now over a month past due for my Deep SNP-I test and like all others I've seen, are being rerun. Probably have about two or three more months to wait . I personally think they have had some serious systems failure in their tests that they perhaps are trying to address.
It just seems odd that for the last few months nearly all of the Deep Clade tests have had to be rerun, no matter the haplogroup. And to make matters more unsure, we get absolutely no update unless we inquire and then it appears to be a blanket, coverall statement with promises of a couple of weeks more. Bah! Not very good customer service.....
Very true.
Overall I have been pleased with what FTDNA has done for me, but I don't like being left hanging over a couple of SNPs. I especially do not like being given a date that turns out to look like merely a stalling tactic.
The honest approach - "Hey, we're having problems! We do not know when you'll get your results!" - is something I would appreciate and understand.
I'm now over a month past due for my Deep SNP-I test and like all others I've seen, are being rerun. Probably have about two or three more months to wait . I personally think they have had some serious systems failure in their tests that they perhaps are trying to address.
It just seems odd that for the last few months nearly all of the Deep Clade tests have had to be rerun, no matter the haplogroup. And to make matters more unsure, we get absolutely no update unless we inquire and then it appears to be a blanket, coverall statement with promises of a couple of weeks more. Bah! Not very good customer service.....
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