Jim,
Since you are always around providing good service and attempting to keep all us impatient testees in line, how about trying to get FTDNA to provide you periodic uptdates on the general status of testing on each batch as it progresses through the system. Once a week would probably keep the unrest at a manageable level. I would think they would be willing to do this, without disclosing any private or company proprietary data, as a good investment in public relations. Also, in return for your time and effort, you would be our real hero.
Just a thought.
Since you are always around providing good service and attempting to keep all us impatient testees in line, how about trying to get FTDNA to provide you periodic uptdates on the general status of testing on each batch as it progresses through the system. Once a week would probably keep the unrest at a manageable level. I would think they would be willing to do this, without disclosing any private or company proprietary data, as a good investment in public relations. Also, in return for your time and effort, you would be our real hero.
Just a thought.

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