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  • Batch 513

    I ordered Family Finder + mtFullSequence it was batch 513. It has been batched and in progress since 23/04/2013
    When I go to pending tests it still has a date of 09/06/2013 which went by months ago.
    It's now 09/09/2013 so I figured I should see whats going on?

    Thanks,
    KHamill

  • #2
    Originally posted by Darren View Post
    Hello everyone.
    For any questions concerning your personal test please contact the helpdesk at [email protected]. I am sorry for the inconvenience these delays may cause.

    -Darren Marin
    Family Tree DNA

    Well, I sent an email to Darren Marin and another to the help desk when I made this post a week ago, never got a reply from Darren or the helpdesk.

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    • #3
      Originally posted by KHamill View Post
      Well, I sent an email to Darren Marin and another to the help desk when I made this post a week ago, never got a reply from Darren or the helpdesk.
      Try clicking on that Feedback button at near the top of the page. I didn't really get a response, but they updated the pending results page to another 6 weeks+ date.

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      • #4
        Thanks, I'll try that and see what happens.

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