Batch 523

[efgen]

No test results yesterday and I have been rescheduled again for Nov. 4th. Has anyone else had their data moved again??

There are a bunch of Family Finder tests being processed this week. Check your Population Finder page to see if you have any results there yet.

If you have Population Finder results, then you'll get matches within the next few days or so -- the matching program just needs to finish running.

If you don't have Population Finder results yet, then you're probably not in the current group being run, and I would highly recommend contacting Customer Service using the Feedback link in your myFTDNA account (or on the FTDNA homepage) to inquire about why your test results are so delayed.

Elise

[Hinklel]

No test results yesterday and I have been rescheduled again for Nov. 4th. Has anyone else had their data moved again??

[Hinklel]

Today is October 7th, the day my FF is due again. Let's see if it comes through.

[minicht1]

Delayed again as of today, 3rd delay with MtDNA and Y-DNA. I never did get a response from customer service after typing an email to them as suggested by admin above regarding the DNA-12 I see in the download but not on here.

[ykernow]

Now back? As in they will be posted soon? I hope so.

[JimKane]

All pending tests from this batch are now back. Whoot!

[Szulecki]

Y-DNA

My batch 523 Y-DNA 37 results are also now delayed until October. Ordered in June. 2nd delay. Annoyed.

[JimKane]

Can you please email me or the helpdesk directly with your kit number so this can be looked at.

YGM. The numbers in the 1-12 position in the raw download don't seem out of line with the fact I already know I'm R-L21+. In any event if there was a testing error where quality thresholds where not met, there shouldn't be numbers in the database. It would be giving false matches to those who I am lining up with as the various levels up to 111 trickle in.

[ykernow]

minicht1,
I just checked mine again, and — like you — they have also pushed back the date on mine until October, which is a more than 3 months from when I started (when I looked earlier today, it was still listing yesterday's date).

After I initially ordered my YDNA67+mtDNA (in June), I ordered (in July) an upgrade to 111 STRs. All but one panel of the later-ordered upgrade completed a while ago, but I am still waiting for my original order (still 3 panels unfinished, which had already been postponed before this latest postponement) from June to complete (I would have expected the earlier ordered tests to have completed before the later ordered ones).

I have been refraining from responding to anyone who have messaged me until after the original 67 STR tests were completed. I'm sure people are annoyed by me not responding to their messages, but I want at least the first 67 STRs done before I start making any use of it with other people.

[Darren]

Hello all,

Can you please email me or the helpdesk directly with your kit number so this can be looked at.

-Darren Marin
Family Tree DNA
[email protected]

[minicht1]

Also, this was the 2nd delay..not the 1st. I wonder if those results were there a month ago also. I''ll be waiting for a Mod with FTD to explain why when the results are in the database, I'm told the above and another month.....

[minicht1]

Wow, after you posted I did a download and opened the results...

My 1st 12 markers are IN my download also and they match my N1C1 haplogroup group so I know they're mine and valid..

...yet they say my Y-12 is delayed and won't be available for almost another month.

WTF is going on with this place?

Are they farming out the work to people in India and there's a communications problem? Is anyone even in charge here?

The current message on my Y-DNA 12 markers:

(Predicted date: 10/7/2013)

"Results for your Y-DNA testing have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control. There are several possible reasons for the delay. The first is elevated lab demand for this test. The second is that one or more panels did not produce clear results and is being rerun. Less commonly, your sample failed. In this case, if we have an unused vial in storage, we have begun extracting DNA from it. If we need a new sample and do not have one in storage, we will mail another DNA kit to your address on file."

[JimKane]

Same with my Y Panel 1 STR markers. The thing that's annoying me most is the values are there in my Standard Y STR download file. So the test was probably fine the first time and the job just never got marked complete.

[minicht1]

My results pushed back again..it will have been 3 months from when I ordered my Y-Tests before their new anticipated date.

Same thing with my MTDna results..delayed also.

This is becoming unacceptable.

[ykernow]

Still Waiting

I have 3 tests in Batch 523 (Y38-47, Y48-60, Y61-67) that got the message of the tests being rerun, due on Sept 9th (which is now yesterday), but still nothing has been returned. :/