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  • #76
    Glad you got a response!

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    • #77
      Batch 514 joins batch 511's ySTR upgrade failures.

      514 7/8/2013 This test failed to yield results for your sample. Your sample is being rerun now. Results from this round of testing are expected by this date.

      What will be 7/8/2013's new date?

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      • #78
        I've found that they usually don't respond to emails or to the help form on their website until AFTER they have resolved your issue, then they just write to notify you that the issue is resolved.

        The best way to get results is frequent phone calls, but that could be cost prohibitive if calling from the UK.

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        • #79
          I called this morning to have two kits reshipped as they were not received and was advised they are behind on email. Hopefully they'll get to it soon.

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          • #80
            Originally posted by rod View Post
            Batch 514 joins batch 511's ySTR upgrade failures.

            514 7/8/2013 This test failed to yield results for your sample. Your sample is being rerun now. Results from this round of testing are expected by this date.

            What will be 7/8/2013's new date?
            Everything I have in batch 514 is now August 5 - "failed" "Comprehensive Genome" have now joined the "failed" ySTR upgrade.

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