I have to complain about how many tests have failed over the past 6 months. I have no confidence in FTDNA anymore and it's obvious in reading posts on other websites that others are feeling the same way. There are also Geno 2 tests that have been failing since December so it's affecting their reputation as well.
The word is out that FTDNA is a mess and many people do not want to test here or transfer their tests from other sites. Thats too bad because I really like FTDNA and was hoping things would get better for them.
The last 6 months have been nothing but issues, I realize the upgrade to 37 was difficult but it's time to get your sh*t together! Your reputation is going down hill fast.
As for my own experience in this mess...
I order my 111 upgrade almost 5 months ago and it has failed 4 times.
Ordered 12/11/12
Due 01/29/13 Failed
Due 02/18/13 Failed
Due 03/11/13 Failed
Due 04/01/13 Failed (4 times is no April fools joke!)
Due 04/29/13
This is pathetic!
Put a priority on tests that have failed and push them ahead of new orders.
I'm not a complainer... but today I am
The word is out that FTDNA is a mess and many people do not want to test here or transfer their tests from other sites. Thats too bad because I really like FTDNA and was hoping things would get better for them.
The last 6 months have been nothing but issues, I realize the upgrade to 37 was difficult but it's time to get your sh*t together! Your reputation is going down hill fast.
As for my own experience in this mess...
I order my 111 upgrade almost 5 months ago and it has failed 4 times.
Ordered 12/11/12
Due 01/29/13 Failed
Due 02/18/13 Failed
Due 03/11/13 Failed
Due 04/01/13 Failed (4 times is no April fools joke!)
Due 04/29/13
This is pathetic!
Put a priority on tests that have failed and push them ahead of new orders.
I'm not a complainer... but today I am
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