Batch 116

[Jim Denning]

Batch 116 created
7/21/2005

*Target Results Date
9/3/2005

[tdew]

Batch 116 -
We've received the mtDNA report - waiting for the Y-25

[Jim Denning]

Kit Received
7/14/2005

Batch 116 created
7/21/2005

DNA Isolation began
7/24/2005

DNA at Sequencing facility
8/6/2005

Quality Control began
8/10/2005

*Target Results Date
9/9/2005
Results for your batch began arriving on 9/2/2005. We expect additional results to arrive duirng the weekend and full initial results should be back by 9/9/2005

[mdlewis]

Batch 116 -- Y-DNA26-37 Marker, Etc

Any idea why a 37 marker test is handled in two batches? I thought that sequencing could be done in one shot... seems like a nuisance process to do it in two pieces since I ordered the full Y/mtDNA testing upfront.

It is the 15th...Am I to expect another 8 weeks for the rest of the results? Is everything going back to the labs again??


DNAPlus(HVR1)
9/13/2005
116
We expect results to arrive duirng the weekend and full initial results should be back by 9/13/2005

DNAPlus(HVR2)
9/13/2005
116
We expect results to arrive duirng the weekend and full initial results should be back by 9/13/2005

DNAPlus(Y-DNA26-37 Markers)
9/9/2005
116
Results for your batch began arriving on 9/2/2005. We expect additional results to arrive duirng the weekend and full initial results should be back by 9/9/2005

[Jim Denning]

Any idea why a 37 marker test is handled in two batches? I thought that sequencing could be done in one shot... seems like a nuisance process to do it in two pieces since I ordered the full Y/mtDNA testing upfront.

It is the 15th...Am I to expect another 8 weeks for the rest of the results? Is everything going back to the labs again??

they do it in peices maybe because the sample cant be in two places at once no you dont have to wait it should be out in a week or two i wuld expect since this is what happens this time of year

[Johnserrat]

Batch 116

Unfortunately, FTDNA appears to be chronically unable to meet its own deadlines. I am waiting for exactly the same results for one of my group members. It is extremely aggravating not to get updates when deadlines are missed.

John

[Jim Denning]

your grand ma would of said

Unfortunately, FTDNA appears to be chronically unable to meet its own deadlines. I am waiting for exactly the same results for one of my group members. It is extremely aggravating not to get updates when deadlines are missed.

John

ok look for the zillonth time they do it at arizonia state with students who by the nature of the beast go home a couple of times a year and some people get vacations too at the lab
every two weeks a batch goes out reguardless of the amount of test kits in it . the batch could be 5 kits or 2000. last jan the average awas 900 a batch. that was before the national geo project.

the use of students saves tons of cash as i figure it. now if you want all phds doing the testing do you mind 1000$ a test. granted this is not perfect and i dont know if they changed things but they are getting me matches . and new members to my projects. since rootsweb and all of genealogy seems to be against us. the national geo project was a great move and kudos to bennett and max and any one involved i dont know.

my only goal in this is to get matches and solve my puzzle. i waited 2 months in jan 2005 and 2 months in aug 2004. god the wait is abysmal and every day i de run to see if they came in.
people told me to chill out i tried to it was hard
your grand ma would of said a watched pot never boils
as usual she was right

[mdlewis]

Well, I guess it's a bargain then...

compared to Relative Genetics -Y DNA 43-(43 markers) at $195 vs FamilyTreeDNA's 37 Marker Test at $289.... you get what you paid for? Students are cheaper right? Doesn't jive. Although maybe with the other guys I'd be waiting 6 months....who knows? It makes more sense to underpromise and overfulfill than to overpromise.

[cycleman]

I don't care if they are using trained monkeys. People, typically, come to this company not to support students, research or whatever but to establish a customer/supplier relationship. Period. And with that goes certain responsibilities on behalf of the supplier whether it's Wal-Mart, the corner "mom & pop" store, or e-commerce. I don't want to hear a suppliers problems when they don't deliver -- I simply want what I paid for. It's really pretty simple and there's no need to try and complicate it. I came to this company because they are handling my family project. Now, at the absolute least if they aren't going to deliver on time they could have the courtesy to apologize and offer a new "deadline."

[dentate]

Or, at least, a public explanation/apology/whatever on the home or members' pages. The lack of updates leaves the customer wondering if the test has been simply lost or forgotten. 5 months and counting now for my uncle's SNP, and for part of my wife's mtDNA.

[eleven]

Or, at least, a public explanation/apology/whatever on the home or members' pages. The lack of updates leaves the customer wondering if the test has been simply lost or forgotten. 5 months and counting now for my uncle's SNP, and for part of my wife's mtDNA.

I wish I had found this forum before placing an order. Another part of my family has given up on the Genographic test they put in over four months ago and to find out this is the same company makes me regret using them. They need to be up front about potential delays -- I don't want to hear the argument that this is supporting research... of course it is, but I also paid many hundreds of dollars based on how the product was promoted. As we are giving this test as a "gift" to someone who is very interested I would expect we at least would have a realistic date for when it is expected to be complete.

[Johnserrat]

Batch 116 - Late, later ....

The revised deadlines for our results for Y-DNA 26-37 of Sept. 23/05 and for mtDNA of Sept. 23-27/05 have been missed again.

I'm tired of being disappointed over and over again. Get your act together FTDNA!

John

[dentate]

Heard from Max today who answered my email, when no one I was "supposed" to ask about procedural matters would respond. I am waiting for two results from Batch 111. Max reports that a SNP I ordered is unusually difficult, but also that they are trying out new techniques (?a new lab?) and that this may speed up SNP testing if it works. Also some problem with my wife's mtDNA sample, from which they got HVR-1 but for some reason cannot get HVR-2. They may send us more vials to try again. Meanwhile after I wrote they updated my wife's page but listed the wrong batch number.

So from this I learned that there are problems going on there, but at least the samples have not been lost. There is still hope of getting results eventually.

[cobra]

Max reports that a SNP I ordered is unusually difficult, but also that they are trying out new techniques (?a new lab?) and that this may speed up SNP testing if it works.

Were you told that your particular SNP test is unusually difficult (M45 for Haplogroup P*) or that all SNP tests are unusually difficult? I am also waiting for an SNP test. The date still shows August 18.

[mdlewis]

Batch Y26-Y37 Testing

Can anybody tell me why they choose to do this piecemeal? I ordered a 37 marker test. They did the 26 markers up-front. Now, they are doing a 26-37 marker update.

Other services will test all markers (40 of them) and will show you the results based on what you ordered. For example, if you order 12 markers, they test 40 and display 12. I suspect this is done because it is almost the same amount of work to test 40 as it is to test 12.

Any idea why FTDNA does not operate this way? It is a real inconvenience to the customer, especially to the customer who has paid hundreds upfront.