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Announcements and New Features Announcements of changes at Family Tree DNA and to the FTDNA website. This is also for general communications by FTDNA staff.

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  #51  
Old 13th September 2017, 09:10 PM
MMaddi MMaddi is offline
yDNA: R-CTS2509; mtDNA: T2e
 
Join Date: Jul 2005
Location: Houston, TX
Posts: 3,376
Quote:
Originally Posted by canadienne View Post
Received by the lab today! Hell yeah! I'm so happy. Thank you gentlemens!
What a relief! Your kit wasn't lost by the USPS, as you kept insisting, even though several people gave you legitimate reasons for the delay.
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  #52  
Old 13th September 2017, 10:04 PM
The_Contemplator The_Contemplator is offline
FTDNA Customer
 
Join Date: Jun 2015
Posts: 600
Quote:
Originally Posted by canadienne View Post
Family Tree DNA customer service say they will send replacement kit.
I guess you should let them know they can cancel that replacement kit if it isn't too late already.
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  #53  
Old 13th September 2017, 10:18 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,306
If they've already shipped it, you could pay for it and give it to a family member, especially a parent or grandparent.

Apparently you are not very familiar with hurricanes, floods and other natural disasters!
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  #54  
Old 14th September 2017, 12:48 AM
ltd-jean-pull ltd-jean-pull is offline
FTDNA Customer
 
Join Date: Jun 2016
Posts: 327
Quote:
Originally Posted by MoberlyDrake View Post
If they've already shipped it, you could pay for it and give it to a family member, especially a parent or grandparent.

Apparently you are not very familiar with hurricanes, floods and other natural disasters!
But it will have canadienne's barcode/kit number on it.

The potential for error and confusion is too great.
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  #55  
Old 14th September 2017, 01:46 AM
outOfsinclair outOfsinclair is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 8
The batch number arrived several hours after.
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  #56  
Old 14th September 2017, 11:49 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 845
Family Tree DNA will no longer allow for a new test taker on a duplicate kit. If that makes sense. It used to be one could scratch off the barcode and hand write the new kit number, but this either caused or had the potential to cause too many issues at the lab. Currently a new kit number and sample collection would be needed for a new test taker, and any duplicate kit would either need to be used by the original test taker, or discarded.

-Darren
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