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  #1  
Old 22nd April 2017, 06:36 AM
tartanswan tartanswan is offline
FTDNA Customer
 
Join Date: Apr 2017
Posts: 8
Trying to order Y-67 test

I'm trying to order a Y-67 test for my brother but as I've logged in having done done a MtDna test, it refuses to take the order. There must be a way around this but haven't found it!
Thanks
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  #2  
Old 22nd April 2017, 07:01 AM
DaveInGreece DaveInGreece is offline
FTDNA Customer
 
Join Date: Sep 2015
Location: Greece
Posts: 124
New profile

Your profile is only for you and your results. Your kit is registered as female, so you don't have a Y-chromosome and FTDNA won't let you add Y67.

You need to log out, then start again as a new user. Then you can order in your brother's name and mark the kit as being for a male (you can use your own address etc. if you want the kit to be sent to you). FTDNA will then take the order, and email you a new kit number and password for his profile and will send a new sample kit to whichever address you supplied.
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  #3  
Old 22nd April 2017, 07:32 AM
tartanswan tartanswan is offline
FTDNA Customer
 
Join Date: Apr 2017
Posts: 8
Y-67 test

Thanks Dave. I had already tried that a few times, but even though logged out it seemed to know I was female on my PC!
I finally did it on my iPad - not my choice for this type of order. Was disappointed that I couldn't send kit to my brother though, so another cost for me to post on!
Thanks for your time.
Lesley
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  #4  
Old 23rd April 2017, 08:42 PM
Lucky Lucky is offline
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Join Date: Jan 2013
Posts: 132
If you had selected a different billing address to delivery address then you could have very easily sent the kit directly to your brother and paid for it yourself. I have done it a number of times.
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  #5  
Old 24th April 2017, 04:54 PM
CTCoons CTCoons is offline
FTDNA Customer
 
Join Date: Jun 2006
Posts: 23
I did this by logging in, going to my cart, and selecting the option to "Add or Gift another kit."
You pick their gender, and then choose from the options on the left.

I can upgrade someone's kit (if I have their kit number and password) or send a kit to someone else. Easy peasy, once you figure out where to start.

Good luck!
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  #6  
Old 25th April 2017, 03:31 PM
abuelita abuelita is offline
FTDNA Customer
 
Join Date: Feb 2017
Posts: 98
ordering a Y kit for a male

Same issue. Though logged in to my son's account, I could not order a Y test for him. Cleaned history, closed and reopened browser, no good. Switched to a public access computer, no problem. (Though by then I had plenty of time to reconsider how much I was willing to spend, so dropped back from a 67 to a 37.)
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  #7  
Old 25th April 2017, 04:43 PM
mo8 mo8 is offline
FTDNA Customer
 
Join Date: Apr 2017
Posts: 4
Red face Me too...

I had the same problem and it nearly drove me nuts. In the end I used a different email address and registered in my cousin's name; it is his account. That way any email for that test goes to that email address. Good luck in your mission...
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