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Announcements and New Features Announcements of changes at Family Tree DNA and to the FTDNA website. This is also for general communications by FTDNA staff.

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  #1  
Old 15th February 2016, 05:57 PM
ljc ljc is offline
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Join Date: Oct 2011
Location: Houston, Texas
Posts: 38
Website outage tomorrow (Tuesday)

The Engineering team is working hard to get our servers and data storage up to speed. To that end, we’ll have a planned outage tomorrow morning, Tuesday, February 16, beginning at 6:00 AM CST and lasting for approximately four or five hours.

The team will, as always, try to keep the outage as brief as possible, but we want you to be aware it’s possible the website may be down for longer than that four to five hours as engineering works to integrate the new equipment.

Because the work that’s being done involves system hardware and databases, the changes being made are not likely to be noticeable to users. Once the change is complete and the hardware is fully integrated, site performance should significantly improve and timeouts should be rare.

We appreciate your patience while the team works to improve the overall user experience on the site.
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  #2  
Old 16th February 2016, 06:31 PM
Jim Barrett Jim Barrett is offline
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Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,031
Question Four or five hours??????

Quote:
Originally Posted by ljc View Post
To that end, we’ll have a planned outage tomorrow morning, Tuesday, February 16, beginning at 6:00 AM CST and lasting for approximately four or five hours.
Still down after 11 1/2 hours!
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  #3  
Old 16th February 2016, 06:46 PM
RandyZie RandyZie is offline
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Join Date: Oct 2014
Posts: 41
Was only a few hours for me, clear your cache maybe
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  #4  
Old 17th February 2016, 06:39 AM
Jim Barrett Jim Barrett is offline
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Works OK this morning without doing anything.
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  #5  
Old 17th February 2016, 10:03 AM
oma04 oma04 is offline
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Join Date: Oct 2014
Location: Germany
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I am only seeing 1 page of matches today!!!
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  #6  
Old 19th February 2016, 03:16 PM
ab8cd ab8cd is offline
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Join Date: Feb 2016
Location: Spring Lake, Michigan
Posts: 4
Unable to edit tree profiles on web page

Is anyone else unable to edit a profile on their family tree? I have to delete the whole tree and start from scratch instead of adding surnames etc.

I have reported this as a bug and have messaged support on FB but nothing has been done and no follow up given.

I am reluctant to purchase additional tests if FT is not willing to correct or acknowledge problems.
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  #7  
Old 20th February 2016, 02:00 AM
oma04 oma04 is offline
mtdna X2d, ydna I-M253
 
Join Date: Oct 2014
Location: Germany
Posts: 24
only 4 names on my Family Finder Relative page

reported problem to FTDNA 17 Feb but still not fixed. I did get a problem number so I will try to be patient!!
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  #8  
Old 7th May 2016, 05:33 AM
oliverrichmond67 oliverrichmond67 is offline
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Join Date: May 2016
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Thanks for sharing this information.
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