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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 25th August 2014, 09:00 PM
ibuprophen ibuprophen is offline
FTDNA Customer
 
Join Date: Aug 2014
Posts: 6
Angry AncestryDNA Upload Error...

Hello there,

I am trying to upload my AncestryDNA.txt file and i am receiving the following error:

"Whoops, looks like we found an error: Our records indicate the results file you uploaded is already in the system. Please try another results file. If you have not uploaded this file before and continue to receive this error, please contact us."

I downloaded it twice from Ancestry.com and decompressed the .txt file then tried uploading the AncestryDNA.txt file and am always receiving that error message.

Please Help!!!
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Old 25th August 2014, 11:59 PM
efgen efgen is offline
Webinar Coordinator
 
Join Date: Dec 2005
Location: Florida
Posts: 2,298
Blog Entries: 1
Please contact Customer Support about this. As the message says, the system thinks you've already uploaded the file, so it won't let you upload it again. Customer Support will have to look into the issue for you and see what needs to be done to resolve it.

http://www.familytreedna.com/contact.aspx

Elise
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