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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 15th May 2017, 06:45 PM
migoblu migoblu is offline
FTDNA Customer
 
Join Date: Aug 2011
Posts: 56
Get error when uploading ANcestryDNA

I get this error when trying to upload raw DNA file from AncstryDNA:

The specified file 'dna-data-2017-05-13.zip' could not be uploaded. The file is an unsupported version or in a corrupt/malformed format. Please place an order for Family Finder or download the file and try again.

Any idea of what to do? Thanks for any help.
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  #2  
Old 16th May 2017, 01:19 AM
kevincmeade kevincmeade is offline
FTDNA Customer
 
Join Date: Jun 2016
Posts: 4
I received that exact same message yesterday and today after trying to upload my AncestryDNA results to a new account I just created. I was able to successfully upload the exact same file to gedmatch, so I'm not sure why it says it's the wrong format or corrupt. I was under the impression FamilyTreeDNA was able to accept Ancestry's new format that changed last year, as I was able to upload others from the new format.
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  #3  
Old 16th May 2017, 11:10 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 845
Hello,

I sent an email to my manager to see what may be going on with this. I will let you know what I hear.

-Darren
Family Tree DNA
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  #4  
Old 17th May 2017, 05:24 AM
migoblu migoblu is offline
FTDNA Customer
 
Join Date: Aug 2011
Posts: 56
Thanks, Darren.

Quote:
Originally Posted by Darren View Post
Hello,

I sent an email to my manager to see what may be going on with this. I will let you know what I hear.

-Darren
Family Tree DNA
Thanks, Darren.
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  #5  
Old 17th May 2017, 08:58 AM
Judyc1999 Judyc1999 is offline
FTDNA Customer
 
Join Date: Nov 2014
Posts: 5
Same problem uploading Ancestry DNA to FTDNA

Just for the record, I received the same error message when I tried to upload Ancestry raw DNA to FTDNA. Please fix this problem ASAP!
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  #6  
Old 17th May 2017, 11:46 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 845
It looks like there was an issue with certain files from Ancestry being too short in terms of not having all of the data normally included in the file. Re-downloading the data should correct this problem, but I cannot rule out that Ancestry has not changed something recently. If you still have the same problem after re-downloading please let me know.

Has anyone received this same error with any recent 23andme transfer?

-Darren
Family Tree DNA
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  #7  
Old 20th May 2017, 10:57 AM
mcolem mcolem is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 1
Annoyed

Having the same problem downloading/uploading failure. Why is this so hard to find out what is going on? I already waited 2 months to get Ancestry results, I need to get them in FTDNA also to continue my research.
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  #8  
Old 23rd August 2017, 03:30 AM
timrogers timrogers is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 1
How to up load

Can someone please advise at to where I can find instructions on how to upload an Ancestry mtdna file. Where can it be found in FTDNA site.
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  #9  
Old 23rd August 2017, 08:27 PM
Obriejen Obriejen is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 7
Unhappy Error message

I am receiving the same error message for several days now. I have tried upward of 30 times to upload this. I have tried all the solutions.

Will FTDNA support be able to help via phone better?
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  #10  
Old 24th August 2017, 06:01 AM
Runwithit Runwithit is offline
FTDNA Customer
 
Join Date: Jun 2017
Posts: 18
Read my post on page 7, it will work
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