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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 13th July 2018, 04:15 AM
Gert Renkin Gert Renkin is offline
FTDNA Customer
 
Join Date: Jan 2018
Posts: 7
Rankin Project

Hi,

I joined the Rankin Project at FTDNA a while ago.
But unfortunately I don't see my results appear.
What should I do?

Greetings,

Gert
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  #2  
Old 13th July 2018, 08:35 AM
Jim Barrett Jim Barrett is offline
R-BY39877
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,268
Results from which test(s)?

Where are you looking?
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  #3  
Old 13th July 2018, 09:48 AM
Gert Renkin Gert Renkin is offline
FTDNA Customer
 
Join Date: Jan 2018
Posts: 7
Hi Jim,

When you are of a project you see under the Classic or Colorized Chart a line appearing with the analysis depending on the test of 12, 25, 37, 67, 111 or 500 markers you did. This line doesn't appear under the Rankin Project. So I was wondering why...

Greetings,

Gert
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  #4  
Old 13th July 2018, 11:19 AM
spruithean spruithean is online now
FTDNA Customer
 
Join Date: Dec 2008
Location: Canada
Posts: 674
What are your privacy settings like on your FTDNA profile?
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  #5  
Old 13th July 2018, 11:38 AM
Gert Renkin Gert Renkin is offline
FTDNA Customer
 
Join Date: Jan 2018
Posts: 7
For the Rankin project I have the following: Grant Full Access.

This line appears on the Benelux project where the admins have limited access...
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  #6  
Old 14th July 2018, 09:25 AM
Jim Barrett Jim Barrett is offline
R-BY39877
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,268
Check your settings for "Privacy & Sharing".

Set matching to "all levels", check the "Opt into sharing" box at all levels and select "Public" for Family Finder.

Some of these may not apply to you now but if you add the test later you will already have your setting correct.

"Full Access" just lets the project admin see information about your kit.

You can also sign into your kit in one window and look at the project in another window.
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