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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 5th May 2015, 09:11 AM
selah selah is offline
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Join Date: Dec 2014
Location: SW Texas
Posts: 53
mtDNA matches not loading.

Getting the Houston, we have a problem page instead of my mtDNA matches loading.
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  #2  
Old 5th May 2015, 10:00 AM
singingfalls singingfalls is offline
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Join Date: Dec 2014
Location: Oregon, USA
Posts: 104
Similar

I have a notice on my dashboard of four new matches. Select the notice and I get 0 matches.
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  #3  
Old 5th May 2015, 11:18 AM
dna dna is offline
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Join Date: Aug 2014
Posts: 2,673
Arrow Two very different issues - @selah

Houston page is probably gone by now, if not then you have to clear your browser cache and cookies (and restart the browser) or just temporarily use a different browser.

W. (Mr.)

P.S.
Earlier in the day, I did get the Houston page, but now it is OK.

Last edited by dna; 5th May 2015 at 11:22 AM.
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  #4  
Old 5th May 2015, 11:21 AM
dna dna is offline
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Join Date: Aug 2014
Posts: 2,673
Two very different issues - @singingfalls

Quote:
Originally Posted by singingfalls View Post
I have a notice on my dashboard of four new matches. Select the notice and I get 0 matches.
This is caused by the notifications being sent after matches were already added. So the date automatically selected is (at least) one day off.

Input the date that is at least one day earlier (I usually use one month earlier, as it is easy to enter).

W. (Mr.)

P.S.
The same issue with Y DNA STR results...

Last edited by dna; 5th May 2015 at 11:27 AM.
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  #5  
Old 5th May 2015, 11:55 AM
singingfalls singingfalls is offline
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Join Date: Dec 2014
Location: Oregon, USA
Posts: 104
Quote:
Originally Posted by dna View Post
This is caused by the notifications being sent after matches were already added. So the date automatically selected is (at least) one day off.
Thanks.
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  #6  
Old 5th May 2015, 05:32 PM
selah selah is offline
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Join Date: Dec 2014
Location: SW Texas
Posts: 53
Working now, but it was happening on multiple browsers.
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  #7  
Old 8th May 2015, 08:45 AM
Sarmat Sarmat is offline
R1a-YP444*, H2a2a1
 
Join Date: Mar 2012
Posts: 615
All of my mtDNA matches have disappeared.
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  #8  
Old 8th May 2015, 10:52 AM
singingfalls singingfalls is offline
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Join Date: Dec 2014
Location: Oregon, USA
Posts: 104
Quote:
Originally Posted by Sarmat View Post
All of my mtDNA matches have disappeared.
Mine still there.
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  #9  
Old 8th May 2015, 01:27 PM
Sarmat Sarmat is offline
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Join Date: Mar 2012
Posts: 615
Yeah, mine are back now too.
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  #10  
Old 19th May 2015, 10:44 AM
Sarmat Sarmat is offline
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Join Date: Mar 2012
Posts: 615
Thumbs down

Quote:
Originally Posted by Sarmat View Post
Yeah, mine are back now too.
And now they've disappeared again.
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