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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 19th July 2018, 03:44 AM
Genemonkey Genemonkey is offline
FTDNA Customer
Join Date: Jun 2014
Location: Australia
Posts: 3
Unhappy Family matching Bug?

I have a new kit where I have added relationships but the 'calculating family matching' just seems to keep going round in a circle without a result. I have added a 1st cousin so I should get something? This has been for at least several days now.
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Old 19th July 2018, 03:10 PM
Fern Fern is offline
FTDNA Customer
Join Date: Mar 2017
Posts: 119
No one else has posted about this problem recently, so it may be something to do with your device or your connection.

Can someone more knowledgeable than me help Genemonkey? (S)he's unlikely to want to phone Customer Support from Australia, and it'll take about a week to get a reply from opening a request.

Last edited by Fern; 19th July 2018 at 03:17 PM.
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