Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Grumbles & Gripes

Grumbles & Gripes This is a place for free and open grumbling, griping, and venting about anything and everything about DNA, companies, and genealogy that irks you. You may even come here to complain about the Forums and how they are run.

Reply
 
Thread Tools Display Modes
  #1  
Old 16th July 2018, 11:31 PM
carski carski is offline
FTDNA Customer
 
Join Date: Jul 2018
Posts: 3
FTDNA New Matches Not Processing

Strange. I have not received one match on any of my three FTDNA kits for 5-6 weeks. (I usually receive 1 per week per kit.)

Not sure if this is an impact of different privacy rules. Maybe it's a random coincidence. Thoughts?
Reply With Quote
  #2  
Old 16th July 2018, 11:42 PM
jimbirk jimbirk is offline
FTDNA Customer
 
Join Date: Apr 2017
Posts: 62
I had one match on July 16th, first one in 8 days.

My brother had two matches on July 16th, first ones in 13 days.

Summer slowdown or ???
Reply With Quote
  #3  
Old 17th July 2018, 08:20 AM
Jim Barrett Jim Barrett is offline
R-BY39877
 
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,279
I have 17 matches total for July 16 & 17.
Reply With Quote
  #4  
Old 18th July 2018, 07:41 PM
carski carski is offline
FTDNA Customer
 
Join Date: Jul 2018
Posts: 3
Confirmed with FTDNA that they are working through their pipeline management process on their servers, which is contributing to the delays. They will have it resolved next week.

Also, they mentioned that due to new privacy default settings, new matches will NOT appear if people don't opt in when they join. Interesting and unfortunate.
Reply With Quote
  #5  
Old 19th July 2018, 07:47 AM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,136
Quote:
Originally Posted by carski View Post
Confirmed with FTDNA that they are working through their pipeline management process on their servers, which is contributing to the delays. They will have it resolved next week.

Also, they mentioned that due to new privacy default settings, new matches will NOT appear if people don't opt in when they join. Interesting and unfortunate.
The situation of matches not appearing when they haven't opted in (meaning, they have not signed the Release Form) is something FTDNA has done well before the new privacy settings came into effect, so it's not a new thing. Perhaps they're just being extra diligent about it now, and making sure no unsigned Release forms slip past them.
Reply With Quote
  #6  
Old 14th August 2018, 10:31 PM
carski carski is offline
FTDNA Customer
 
Join Date: Jul 2018
Posts: 3
Quote:
Originally Posted by KATM View Post
The situation of matches not appearing when they haven't opted in (meaning, they have not signed the Release Form) is something FTDNA has done well before the new privacy settings came into effect, so it's not a new thing. Perhaps they're just being extra diligent about it now, and making sure no unsigned Release forms slip past them.
This is different and beyond the release form. The change is in response to the GDPR compliance standards put in place and redefining their default settings.
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
What's going on, no processing? Tenn4ever Grumbles & Gripes 16 28th March 2018 04:47 PM
myOrigins still processing Daragon36 Grumbles & Gripes 16 21st April 2017 12:47 PM
Current Processing? jbower Family Finder Basics 1 4th September 2016 12:04 AM
Unlocked all matches from Transfer over 3 weeks ago, but still "in processing" szemke Grumbles & Gripes 1 16th December 2014 01:23 PM
Big-Y - Processing .BAM files felix BIG Y and SNP Discovery 3 9th April 2014 04:32 PM


All times are GMT -5. The time now is 11:51 AM.


Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.