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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 24th November 2015, 09:28 PM
GST GST is offline
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Join Date: Oct 2005
Posts: 492
mtDNA FMS matches not working for new test results

I've seen several new project members this week who do not have their FMS matches listed correctly, i.e., large numbers of matches from 0 to 3 steps who are not listed. Hopefully some of them have reported the bug.

Gail
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  #2  
Old 24th November 2015, 11:54 PM
Darren Darren is offline
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Join Date: Jun 2007
Posts: 845
Hi Gail,

I submitted one of this as a bug this evening so the engineering department will be able to start looking into what is going on.

-Darren
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  #3  
Old 20th December 2015, 11:14 AM
GST GST is offline
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Join Date: Oct 2005
Posts: 492
I'm still seeing many mtDNA project members who recently completed the FMS test whose matches are not be listed correctly. This includes people who originally tested at FTDNA, not only transfers from other companies who later upgraded to the FMS. I recommend advising people to check their match list again when the problems have been fixed.
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  #4  
Old 28th February 2016, 11:46 PM
GST GST is offline
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Join Date: Oct 2005
Posts: 492
mtDNA FMS matches are still broken. There appears to be a problem calculating matches for people who tested before and after November 2015. If two people are exact (0 step) matches and both received their results in November or later, the genetic distance is calculated directly. But their genetic is mistakenly shown as a distance of 2 or 3 steps for exact matches who received results before November 2015.

Gail
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  #5  
Old 13th March 2016, 05:35 PM
GST GST is offline
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Join Date: Oct 2005
Posts: 492
Darren - mtDNA matches are still broken. Is IT still working on this? The problem appears to be caused by a change in how they calculate the number of steps for people who received FMS results beginning last November.

Thanks,
Gail
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  #6  
Old 15th March 2016, 01:14 AM
Darren Darren is offline
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Join Date: Jun 2007
Posts: 845
I followed up with management late last week but have not heard anything yet. I will try and keep you posted when I do.

-Darren
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  #7  
Old 17th March 2016, 02:46 AM
Darren Darren is offline
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Join Date: Jun 2007
Posts: 845
So I heard some news, not much new, but the IT department is still working on the mtDNA matching issue. I still have no time frame to provide and I am sorry for this. I will keep pushing to get this one completed as soon as possible.

-Darren
Family Tree DNA
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  #8  
Old 17th March 2016, 01:01 PM
mcornejo mcornejo is offline
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Join Date: Jul 2014
Location: Dubai
Posts: 14
Darren,

I am one of those affected due to the mtDNA FMS matches not working. I got your message and am really disappointed. On top of that I see today the news about FTDNA and GEDMATCH, what's next?, YFULL, YTREE?

There are no news about BAM files either. Please do tell your management of how upset your customers are getting with these news and lack of follow up.

Thank you and kindest regards.

MC
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  #9  
Old 17th March 2016, 06:28 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 845
Hello,

I pass along the sentiments that I get through email and the forum. It frustrates me as well regarding bugs that are not fixed that are continued inconvenience to customers. I offer my apologies and will continue to push to get these rectified sooner than later.

-Darren
Family Tree DNA
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  #10  
Old 18th March 2016, 08:49 PM
losttherace losttherace is offline
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Join Date: Mar 2016
Posts: 2
Same thing happening here; no matches whatsoever. Why do we pay for this and nothing works?
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