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  #1  
Old 18th July 2017, 08:25 AM
JerryS. JerryS. is offline
FTDNA Customer
 
Join Date: Feb 2017
Posts: 82
myOrginis is GONE?

I no longer have my origins or dna matches when I log in, just the sales promos on the page. what gives?
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  #2  
Old 18th July 2017, 06:25 PM
JerryS. JerryS. is offline
FTDNA Customer
 
Join Date: Feb 2017
Posts: 82
anyone else have this issue?
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  #3  
Old 18th July 2017, 08:05 PM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,029
No, but Family Tree DNA posted on Facebook last night that they were doing some maintenance today:
Quote:
IMPORTANT: Please advise we will be conducting site maintenance for a short period starting at 6 am CST, July 18th. We appreciate your patience during this time.
Perhaps it had some negative effect on certain accounts. Did you transfer your file to Family Finder recently?
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  #4  
Old 18th July 2017, 08:16 PM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,029
On the other hand, I just noticed some new matches in a couple of accounts I manage. There hadn't been any since July 9, and I saw other posts about that. Maybe the maintenance fixed that.

If you still can't see your myOrigins, maybe put in a support request.
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