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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 15th April 2018, 02:13 PM
Aykutk. Aykutk. is offline
FTDNA Customer
Join Date: Mar 2018
Posts: 7
Originally Posted by HBB View Post
Tests are complete but I can't download raw data. Keep getting the following message. Anyone else??

"The remote server returned an error: (404) Not Found. Please click this button to report the error:"
Me, unfortunately.
The same mistake since seven days. It still has not improved.
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Old 16th April 2018, 05:29 AM
CherylB CherylB is offline
FTDNA Customer
Join Date: Apr 2018
Location: Hobart, TAS, Australia
Posts: 3
Same error: 404

I'm getting the same 404 not found error. I don't understand how the file can be unavailable when the matches have been provided - they need the data themselves to be able to do the matches!

I've reported the error.
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Old 16th April 2018, 11:07 AM
dtvmcdonald dtvmcdonald is offline
mtDNA: | Big Y Pending
Join Date: Mar 2011
Posts: 264
I'm a gap admin. I get the same result for many but not all
of my participants, both old and new. Its getting worse.

In fact, the response of all commands is getting much worse, both gap page ones and ones on my own personal web pages.
Some Family Finder pages never generate a response at all, not even an error message. Others, or those failing ones at other times, work just fine.
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