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| Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page. |
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#1
13th February 2017, 09:48 AM
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myFamilyTree / display problem
When I click on myFamilyTree It brings up the titles at the top but only a very narrow strip that only shows a partial tree. Havn't been able to view full screen!? Including Window capturejpg
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#2
13th February 2017, 03:42 PM
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Magnify it by clicking the plus icon or use CTRL plus +
I thought they were going to fix this problem.
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#3
11th March 2018, 09:11 AM
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still having this problem
I've tried the solutions offered, but no luck. I can only see a narrow strip of each tree. Can anyone help?
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#5
9th April 2018, 08:59 AM
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MyFamilyTree problems
Yes, the problems continue with Firefox (I use version 59.0.2 64-bit, which is the most recent version).
As noted, the "tree" portion of the screen opens in a narrow strip; you must zoom down the screen to about 80% before that portion opens up full-width. A bigger problem is that, if you try to add a person within the existing tree, the process never finishes after you click done (the activity "wheel" spins but nothing happens... I left it spinning for an hour once but it was still spinning when I returned). Neither of these problems occur if I use the Chrome browser. Haven't tried it with Explorer or other browsers.
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#6
16th April 2018, 12:29 PM
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Not sure if anyone is experiencing this today, but all I get is a spinning symbol in the middle of the page but my tree never loads. I tried this on three different kits I manage, and the trees I know are uploaded are not showing up.
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#7
16th April 2018, 03:36 PM
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Quote:
On Windows 7 (and on Windows 10) Internet Explorer works at this moment, and Chrome (version 65) too. Mr. W. P.S. I have a no longer relevant version of Firefox beta 59.0b1 and that did work. Clearly FTDNA is playing with something. Last edited by dna; 16th April 2018 at 04:15 PM. Reason: +Windows 10 information
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