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Old 7th February 2018, 07:27 PM
OldMtnLady OldMtnLady is offline
FTDNA Customer
Join Date: Oct 2016
Posts: 7
Strange emails from FTDNA

Today I received emails for three of the accounts I manage. Each email said "We found 1 new Close Family Finder match(es) for" followed by the tester's name. I checked each account - no new close matches. So why did I receive these emails?
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Old 8th February 2018, 09:48 AM
Archdale Archdale is offline
FTDNA Customer
Join Date: Sep 2013
Posts: 26
RE: Strange emails from FTDNA

Originally Posted by OldMtnLady View Post
So why did I receive these emails?
I think their email notifications are running several days behind. I got notified about a new match today, but I think it referred to one I actually got 6 days ago. I have seen this behavior in the past too.
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Old 8th February 2018, 11:24 AM
loobster loobster is offline
FTDNA Customer
Join Date: Feb 2012
Posts: 614
I got notification today of new results in - it was the notification for a Kit whose results came in last week.
Given my druthers, I prefer the results came in quickly rather than were being held up waiting for syncing with e-mail announcements.
Do not know why they sometimes get so out of sync.
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