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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 22nd January 2018, 04:21 PM
marci marci is online now
FTDNA Customer
 
Join Date: Oct 2017
Posts: 1
I heard from support.....

I got a reply from support. Seems we should start complaining to Ancestry.


Hello,

Thanks for contacting us. Unfortunately, Ancestry has changed their file format and the data appears to be incomplete, and so cannot be used by our own algorithms. Our algorithms are sensitive to any data changes, and small changes can make a huge difference in your results. We will never post results that we cannot stand behind with 100% confidence, and so at this time we will not be able to accept your transfer.

At first, we advised customers to contact Ancestry to have them regenerate new raw data files. This worked at first, but my understanding (from what I have heard from customers) is that they are now refusing to do so. Because the format is different, we are unable to accept new transfers at this time (it does not appear to be a full-scale change, as some customers are still able to upload their files).

Because this is our busiest time of year, and we are also making many changes and upgrades to our own tests, we do not expect to have a solution for at least a month or two into the new year. I apologize for the inconvenience.

Thanks,


Lyla
Information Specialist
Family Tree DNA
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