Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Features Requests & Bug Reports Area

Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

Thread Tools Display Modes
Old 22nd January 2018, 04:21 PM
marci marci is online now
FTDNA Customer
Join Date: Oct 2017
Posts: 1
I heard from support.....

I got a reply from support. Seems we should start complaining to Ancestry.


Thanks for contacting us. Unfortunately, Ancestry has changed their file format and the data appears to be incomplete, and so cannot be used by our own algorithms. Our algorithms are sensitive to any data changes, and small changes can make a huge difference in your results. We will never post results that we cannot stand behind with 100% confidence, and so at this time we will not be able to accept your transfer.

At first, we advised customers to contact Ancestry to have them regenerate new raw data files. This worked at first, but my understanding (from what I have heard from customers) is that they are now refusing to do so. Because the format is different, we are unable to accept new transfers at this time (it does not appear to be a full-scale change, as some customers are still able to upload their files).

Because this is our busiest time of year, and we are also making many changes and upgrades to our own tests, we do not expect to have a solution for at least a month or two into the new year. I apologize for the inconvenience.


Information Specialist
Family Tree DNA
Reply With Quote


Currently Active Users Viewing This Thread: 8 (1 members and 7 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
AncestryDNA Upload Error... ibuprophen Features Requests & Bug Reports Area 1 25th August 2014 11:59 PM
Y-DNA from AncestryDNA? outland Paternal Lineage (Y-DNA STR) Advanced 2 29th June 2013 06:44 AM
23andMe or AncestryDNA next? Pied_Noir DNA and Genealogy for Beginners 21 25th January 2013 01:28 PM
AncestryDNA Swennilsson DNA and Genealogy for Beginners 268 31st August 2012 09:48 PM
PF vs AncestryDNA briancowings Family Finder Advanced Topics 11 27th June 2012 01:10 AM

All times are GMT -5. The time now is 05:06 PM.

Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.