Originally posted by canadienne
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FLOODING IN HOUSTON TEXAS.
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I once had to wait 21 days for a my kit to arrive to FTDNA and it was sent from within Texas. It does not take mail that long to get there within the same state. The reason for such a long a delay back at that point was due to the Houston mail sorting facility. Some times mail gets stuck there a little longer than expected. The same thing could have happened to you and then the hurricane increased the wait. If your kit got lost, then the tracking number would not claim that it got delivered. It would just stop being updated.
If you can see the order history then yes you are seeing all the history there is to show. Just be patient. We know what we are telling you as we have been in similar situations with waiting longer than expected. Check back on Monday.Last edited by The_Contemplator; 7 September 2017, 12:07 AM.
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Originally posted by canadienne View PostI'm looking it complete order history, i see the pending part. But i don't see any history or something. FTDNA should be a send a new kit for me. Because my kit absolutely lost in Houston Postal Service. I have a huge patience for this situation but i'm waiting 1 month for the delivered. So bad..
Once you do that and once they feel there has been enough time pass since you mailed it back then and only then will they send you a replacement kit. The ball is in your court. You are the one who must act. It does no good to keep complaining here.
Several people have tried to explain the situation to you, but you don't want to listen.
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Last edited by canadienne; 8 September 2017, 01:44 PM.
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Originally posted by canadienne View PostFamily Tree DNA customer service say they will send replacement kit. And did you see this image? I didn't read anything.
https://ibb.co/d4kcEF
DO let us know when your first kit is batched in the next week or so and wasn't lost afterall.
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Originally posted by canadienne View PostNormally, the process should not last as long. If my parcel was not lost, it was delivered last week.
Your kit was scanned on arrival at the post office in Houston. That mail bag may not have been delivered to FtDNA yet.
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Originally posted by canadienne View PostNormally, the process should not last as long. If my parcel was not lost, it was delivered last week. I'm not livin USA and didn't call USPS.
Can anyone in the US help me?
That's my tracking number
RR230249064TR
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I think my kit is lost. If we calculate in the storm factor, it has to be reached already.
I have read many negative comments about the postal service in Houston, but I have not had such an incident. I had experience for me. Bad experience. If my kit arrive, I'd be happy. But i don't have a chance. Thank you for your interest.
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Originally posted by canadienne View PostI think my kit is lost. If we calculate in the storm factor, it has to be reached already.
I have read many negative comments about the postal service in Houston, but I have not had such an incident. I had experience for me. Bad experience. If my kit arrive, I'd be happy. But i don't have a chance. Thank you for your interest.
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Originally posted by outOfsinclair View PostMy kit is in the same bag yours is. I'm not one single bit concerned that it is lost. I'm sure it'll reach the lab in the next week or so. If it would have been lost there were no receipt from USPS. There was a hurricane, come on, do you expect them to follow through still? Do you know the aftermath of this?
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Originally posted by outOfsinclair View PostMy kit is in the same bag yours is. I'm not one single bit concerned that it is lost. I'm sure it'll reach the lab in the next week or so. If it would have been lost there were no receipt from USPS. There was a hurricane, come on, do you expect them to follow through still? Do you know the aftermath of this?
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