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  #1  
Old 2nd December 2017, 08:48 AM
irishguy irishguy is offline
FTDNA Customer
 
Join Date: May 2017
Posts: 6
Coupon already redeemed?

Received email today with link to coupon which it said was due to expire tomorrow.
When I clicked on the link, it said that the coupon had already been redeemed or expired. It hadn't expired per the email so I can only assume that someone else had redeemed it.
Strange?
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  #2  
Old 2nd December 2017, 07:23 PM
The_Contemplator The_Contemplator is offline
FTDNA Customer
 
Join Date: Jun 2015
Posts: 835
Maybe others have access to your kit? Anyways, you can always find other coupons here: http://tiny.cc/ftdna
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  #3  
Old 2nd December 2017, 10:47 PM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,133
Another possibility is that someone had a code similar to yours, and mistyped it just enough to be yours. Unlikely, I know, but there's a chance.
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  #4  
Old 3rd December 2017, 02:03 PM
irishguy irishguy is offline
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Join Date: May 2017
Posts: 6
No one else has access to my details so I'm puzzled by it.
Perhaps some body did type an incorrect code which just happened to be mine but what are the odds of that happening.

The coupon email is from a 'no reply' email address so there doesn't seem to be a way of checking out with familydna as to what happened.
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  #5  
Old 3rd December 2017, 04:53 PM
The_Contemplator The_Contemplator is offline
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Join Date: Jun 2015
Posts: 835
Your coupon code also appears in your kit as "Holiday Reward". Does anyone else have access to your account?
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  #6  
Old 3rd December 2017, 06:13 PM
travers travers is offline
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Join Date: Oct 2010
Posts: 535
Quote:
Originally Posted by irishguy View Post
Received email today with link to coupon which it said was due to expire tomorrow.
When I clicked on the link, it said that the coupon had already been redeemed or expired. It hadn't expired per the email so I can only assume that someone else had redeemed it.
Strange?
Maybe there was a glitch in the link attached to the email. Have you tried logging into your account and clicking the Holiday Reward from there?
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  #7  
Old 4th December 2017, 05:12 AM
irishguy irishguy is offline
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Join Date: May 2017
Posts: 6
Quote:
Originally Posted by travers View Post
Maybe there was a glitch in the link attached to the email. Have you tried logging into your account and clicking the Holiday Reward from there?
An incorrect link on the email would explain it. Unfortunately, I didn't check the Holiday Reward from the home page so I can't be certain.

I have today received a new email and this time the link to the coupon works.
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