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  #11  
Old 11th January 2017, 12:23 PM
lmnapl lmnapl is offline
FTDNA Customer
 
Join Date: Nov 2016
Posts: 21
Your kit is not lost in the mail.

I sent three kits in together. Kit #1 was 'received' on Dec. 21 and batched on Dec. 22 (batch 708). Kit #2 was received on Dec. 22 and batched on Dec. 28 (batch 709). Then I waited for Kit #3 and someone with more experience assured me that it was too early to worry. She was correct. Kit #3 was 'received' on Jan. 5 and batched on Jan. 9 (batch 712).
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  #12  
Old 11th January 2017, 01:20 PM
DADIG DADIG is offline
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Join Date: Mar 2014
Posts: 4
Blog Entries: 1
Exclamation Kit RECEIVED via tracking November 07, 2016 STILL shows "pending"

Luckily, I was able to have the tracking number redone at the small satellite post office in Canada. That was done yesterday. "Received" in Houston on November 07, 2016.

Try and tell me that whatever holiday held it up. I won't believe you.

Why then does the kit access STILL show "pending" and nothing further since the purchase of kit and upgrades?

P/O'd
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  #13  
Old 11th January 2017, 01:50 PM
ltd-jean-pull ltd-jean-pull is offline
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Join Date: Jun 2016
Posts: 138
Quote:
Originally Posted by DADIG View Post
Luckily, I was able to have the tracking number redone at the small satellite post office in Canada. That was done yesterday. "Received" in Houston on November 07, 2016.

Why then does the kit access STILL show "pending" and nothing further since the purchase of kit and upgrades?
Has it been batched?
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  #14  
Old 11th January 2017, 02:53 PM
Aniara Aniara is offline
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Join Date: Dec 2016
Posts: 38
I assume they pick up mail once a week and your kit just got there a day or two late. If by the end of tomorrow it's not marked received, I would contact them.
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  #15  
Old 11th January 2017, 07:56 PM
lmnapl lmnapl is offline
FTDNA Customer
 
Join Date: Nov 2016
Posts: 21
Quote:
Originally Posted by DADIG View Post
Luckily, I was able to have the tracking number redone at the small satellite post office in Canada. That was done yesterday. "Received" in Houston on November 07, 2016.

Try and tell me that whatever holiday held it up. I won't believe you.

Why then does the kit access STILL show "pending" and nothing further since the purchase of kit and upgrades?

P/O'd
I shipped three kits as per instructions as small parcels and I was told by Canada Post that I could not track those packages? Was your kit shipped as an envelope?
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  #16  
Old 11th January 2017, 11:53 PM
The_Contemplator The_Contemplator is online now
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Join Date: Jun 2015
Posts: 506
It is possible there was a problem with the sample. Did you swab and then leave the swab heads in the vials? If the kit arrived in Houston early November and your results are still not done, contact FTDNA.

At the top of this page click on "Customer Support". In the Support section click on "Open a request" to fill out a form. They will reply to you through email. Or you can call them. Move the mouse over "Contact Us" to see their number and hours.
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  #17  
Old 12th January 2017, 01:12 AM
DADIG DADIG is offline
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Join Date: Mar 2014
Posts: 4
Blog Entries: 1
Exclamation

Quote:
Originally Posted by ltd-jean-pull View Post
Has it been batched?
No.

November 07, 2016 to today's date - not "Batched" not "received" as stated above.. "Pending"

Mailed in the envelope that came WITH the kit as I did with NINE other samples from different donors.

My discretionary funds for this this year has already been accounted for there's absolutely no way I am going to call LD to USA. My plan involved trust that FTDNA would actually TCB as I contracted for when I purchased the kit for an elderly uncle.
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  #18  
Old 12th January 2017, 01:18 AM
The_Contemplator The_Contemplator is online now
FTDNA Customer
 
Join Date: Jun 2015
Posts: 506
No idea what TCB means. Then don't call them. Just open a request. Did you have a tracking number on that package?
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  #19  
Old 12th January 2017, 06:30 AM
CAM CAM is offline
FTDNA Customer
 
Join Date: Mar 2010
Location: Massachusetts
Posts: 267
Lost kits

Hi,
This is the web site it should get you to a form to fill out for problems Help Desk here: https://www.familytreedna.com/contact.aspx#contactForm

TCB usually means Taking Care of Business.

Cheryl


Quote:
Originally Posted by DADIG View Post
No.

November 07, 2016 to today's date - not "Batched" not "received" as stated above.. "Pending"

Mailed in the envelope that came WITH the kit as I did with NINE other samples from different donors.

My discretionary funds for this this year has already been accounted for there's absolutely no way I am going to call LD to USA. My plan involved trust that FTDNA would actually TCB as I contracted for when I purchased the kit for an elderly uncle.
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  #20  
Old 13th January 2017, 01:09 AM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 775
DADIG,

You can also send me a private message with your kit number and a contact email address and I would be happy to take a look.

-Darren
Family Tree DNA
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