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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #11  
Old 11th January 2017, 12:12 PM
Abshelto Abshelto is offline
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Join Date: Jan 2017
Posts: 2
I've had the same issue since my results were visible 6 days ago. I sent in a support ticket and received this message: "Hello,

Thank you for your email.

Regarding this issue, as your Family Finder results just came in, your raw data should become downloadable within 1 business day.

Have a wonderful day!"

So fingers crossed I will be able to download them tomorrow!
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  #12  
Old 12th January 2017, 02:28 PM
Abshelto Abshelto is offline
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Join Date: Jan 2017
Posts: 2
Working for me today!
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