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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #241  
Old 10th January 2018, 05:34 PM
Npatt256 Npatt256 is offline
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Join Date: Jan 2018
Posts: 4
I got it! I changed the file name and it uploaded fine....I don't know if that had anything to do with it or if they were having trouble on their end earlier but it worked either way.

Thanks!
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  #242  
Old 11th January 2018, 07:27 AM
Jim Barrett Jim Barrett is offline
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Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,097
Quote:
Originally Posted by Npatt256 View Post
Yes, I was receiving the other error, did a google search, and found this thread. Now the error is the file can not be uploaded.
If you order Family Finder from FTDNA it will work and you'll get better matches than you will from the striped down version of the files from other companies. Or you could ask Ancestry to provide their data in their version 1 format.
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  #243  
Old 11th January 2018, 03:24 PM
jimbirk jimbirk is offline
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Join Date: Apr 2017
Posts: 22
Quote:
Originally Posted by Jim Barrett View Post
The main minus for Ancestry is the fact you must pay a subscription fee to see all of the information about your matches. You can buy several Family Finder kits for the cost of their annual subscription. And you have to use their contact system to try to reach your matches because Ancestry doesn't provide their email addresses.
I won't pay for a membership so I use Ancestry at my local public library to get around the paywall.

Ancestry has many issues. The messaging system doesn't work properly and if my match hasn't signed in for over a year I am not going to get a reply.
You can't bring up a public tree by the tree name, you need to know a name on the tree to view the tree.
Search results are inconsistent and infuriating. People I have found in the past I can't find in a current search.
Even with the correct name and dates I am shown everyone else other than the person I am searching for.

Still, Ancestry has the most DNA test takers and is adding more every year than the other DNA companies.
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  #244  
Old 12th January 2018, 06:28 AM
Jim Barrett Jim Barrett is offline
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Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,097
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Originally Posted by jimbirk View Post
Still, Ancestry has the most DNA test takers and is adding more every year than the other DNA companies.
Having all of those matches who won't reply, have very poor trees, if they have one, and Ancestry's DNA information that lacks so much is really a big plus isn't it.
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  #245  
Old 16th January 2018, 07:23 AM
bchildress bchildress is offline
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Join Date: Jan 2018
Posts: 1
Tool fix

Fix worked for me - much thanks
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