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  #1  
Old 13th May 2018, 07:07 PM
LSS LSS is offline
FTDNA Customer
 
Join Date: Oct 2017
Posts: 7
how to add new kit

Feeling so dumb. I have a new kit but can not figure out how to register it. Obviously, the sign in page is for those that have already registered but what do new users do?
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  #2  
Old 13th May 2018, 07:33 PM
KATM KATM is offline
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,045
Are you talking about a kit you ordered from Family Tree DNA? If so, you should have received an email with a kit number and password, when you ordered the test. That is all you need to log into your account, even before the kit is received by you. There is no registration process at FTDNA.

If you are referring to a transfer from another company (Ancestry or 23andMe, for example) to FTDNA, I believe the same thing applies; you should have received a login kit number and password.
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  #3  
Old 13th May 2018, 09:10 PM
prairielad prairielad is offline
FTDNA Customer
 
Join Date: Feb 2011
Location: Canada
Posts: 1,990
What ever email was used at the time of purchase of the kit, will be the email the password was sent to.

If you did not receive email, it maybe in your junk mail (sign in to your webmail via browser to check)
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  #4  
Old 13th May 2018, 10:12 PM
loobster loobster is offline
FTDNA Customer
 
Join Date: Feb 2012
Posts: 614
If you have the kit, it has a Kit Number. If you cannot find the e-mail giving the password - then Click "Sign In", and then click "Forgot Your Password" - you will have to then enter the Kit Number and the e-mail you used, but assuming you can at least guess which one you probably used, that should work.

On the other hand - have seen at least one message in the forum from someone who ordered a Kit from Amazon - did you order from FTDNA, or ???
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  #5  
Old 14th May 2018, 02:29 PM
LSS LSS is offline
FTDNA Customer
 
Join Date: Oct 2017
Posts: 7
I ordered the kit from FtDNA and I have to search my spam folder to find it as I do not remember seeing it. Hope I did not empty the folder.

Thanks everyone.
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  #6  
Old 14th May 2018, 03:30 PM
Tenn4ever Tenn4ever is offline
FTDNA Customer
 
Join Date: Aug 2013
Posts: 672
I have ordered numerous kits from FT and a couple of those I never received a password in an email. The kit when it arrived had the kit number on it. The email was not in my spam either. I just didn't receive one. I had to call for help with a password.
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  #7  
Old 14th May 2018, 05:51 PM
prairielad prairielad is offline
FTDNA Customer
 
Join Date: Feb 2011
Location: Canada
Posts: 1,990
Quote:
Originally Posted by Tenn4ever View Post
I have ordered numerous kits from FT and a couple of those I never received a password in an email. The kit when it arrived had the kit number on it. The email was not in my spam either. I just didn't receive one. I had to call for help with a password.
Depending on how one checks their email, computer email program or logging in via web browser.

Not all junk mail is forwarded on to computers email program.
Many service providers filter emails before the reach your computer email programs inbox.
Log in to your email providers webmail directly and check spam folder.
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  #8  
Old 14th May 2018, 07:46 PM
dna dna is offline
FTDNA Customer
 
Join Date: Aug 2014
Posts: 2,969
You may want to add to your e-mail whitelist or contact list the following addresses
  • "Family Tree DNA" <info@familytreedna.com>
  • "FamilyTreeDNA" <noreply@familytreedna.com>
  • "Family Tree DNA Helpdesk" <helpdesk@familytreedna.com>
before you try to contact Family Tree DNA.


Mr. W.
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