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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #251  
Old 22nd January 2018, 04:21 PM
marci marci is offline
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Join Date: Oct 2017
Posts: 1
I heard from support.....

I got a reply from support. Seems we should start complaining to Ancestry.


Hello,

Thanks for contacting us. Unfortunately, Ancestry has changed their file format and the data appears to be incomplete, and so cannot be used by our own algorithms. Our algorithms are sensitive to any data changes, and small changes can make a huge difference in your results. We will never post results that we cannot stand behind with 100% confidence, and so at this time we will not be able to accept your transfer.

At first, we advised customers to contact Ancestry to have them regenerate new raw data files. This worked at first, but my understanding (from what I have heard from customers) is that they are now refusing to do so. Because the format is different, we are unable to accept new transfers at this time (it does not appear to be a full-scale change, as some customers are still able to upload their files).

Because this is our busiest time of year, and we are also making many changes and upgrades to our own tests, we do not expect to have a solution for at least a month or two into the new year. I apologize for the inconvenience.

Thanks,


Lyla
Information Specialist
Family Tree DNA
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  #252  
Old 22nd January 2018, 09:00 PM
ltd-jean-pull ltd-jean-pull is offline
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Join Date: Jun 2016
Posts: 421
Quote:
Originally Posted by miri View Post
No, I've never had to do that in the past.

Even if I did that, I still wouldn't be able to upload a file since the Autosomal Transfer page is down. I'm just wondering if anyone else is experiencing this.

My matches wouldn't load for a while yesterday. It may have been at the same time the Autosomal Transfer page was down.

My matches are loading today.

Although you haven't had to convert your Ancestry file before in order to upload it to FamilyTreeDNA you may well have to now, due to changes that Ancestry have made in recent months.

Last edited by ltd-jean-pull; 22nd January 2018 at 09:07 PM.
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  #253  
Old 22nd January 2018, 09:04 PM
ltd-jean-pull ltd-jean-pull is offline
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Join Date: Jun 2016
Posts: 421
Quote:
Originally Posted by marci View Post
I got a reply from support. Seems we should start complaining to Ancestry.
This issue has been discussed at length in this thread Marci, and the suggestion (in this thread) is that you try this tool to make your Ancestry DNA downloaded file compatible with FamilyTreeDNA.

http://www.mapmy23.com/tools/ancestry_ftdna_fix.php
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  #254  
Old 22nd January 2018, 11:13 PM
miri miri is offline
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Join Date: Aug 2017
Posts: 4
Quote:
Originally Posted by ltd-jean-pull View Post
My matches wouldn't load for a while yesterday. It may have been at the same time the Autosomal Transfer page was down.

My matches are loading today.

Although you haven't had to convert your Ancestry file before in order to upload it to FamilyTreeDNA you may well have to now, due to changes that Ancestry have made in recent months.
I still just get a "we are down" message when I click on the Autosomal Transfer link.

https://www.familytreedna.com/autosomal-transfer

"Our website is currently undergoing maintenance to improve the quality and performance of our site.
Please check back soon!"
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  #255  
Old 23rd January 2018, 12:03 AM
ltd-jean-pull ltd-jean-pull is offline
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Join Date: Jun 2016
Posts: 421
Quote:
Originally Posted by miri View Post
I still just get a "we are down" message when I click on the Autosomal Transfer link.

https://www.familytreedna.com/autosomal-transfer

"Our website is currently undergoing maintenance to improve the quality and performance of our site.
Please check back soon!"
Perhaps you need to clear your cache. The link works for me.
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  #256  
Old 23rd January 2018, 12:43 PM
rebecky rebecky is offline
FTDNA Customer
 
Join Date: Oct 2017
Posts: 1
Error uploading Ancestry Zip file

I've received an error message for months that my ancestry results were incompatible to upload to FamilyTreeDNA. I used the mapmy23 link provided in this forum yesterday and voila! the resulting zip file worked. Now, I have not confirmed whether the results provided are correct; maybe others of you have? It certainly would have been better for Ancestry or FamilyTreeDNA to have "officially" fixed the bug but, for now, this is all I have to work with. Thank you to whomever developed the mapmy23 program.
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  #257  
Old 23rd January 2018, 10:41 PM
miri miri is offline
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Join Date: Aug 2017
Posts: 4
Quote:
Originally Posted by ltd-jean-pull View Post
Perhaps you need to clear your cache. The link works for me.
How weird. I had cleared my cached and had even switched browsers and was still having the issue. I switched to my phone and could see the page just fine! I had to use the mapmy23 program, but I was able to get my file uploaded. Thanks!
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