Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Features Requests & Bug Reports Area

Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

Reply
 
Thread Tools Display Modes
  #1  
Old 14th October 2014, 10:07 PM
peterdrh peterdrh is offline
FTDNA Customer
 
Join Date: Aug 2014
Posts: 19
Angry Brother treated as Female on his home page

My wife's brother's YDNA results no longer show up on his home page(they used to)* as the FTDNA site treats him as a female. this shows up when we clicked the upgrade button and only the MtDna upgrades are offered and no Y Dna upgrades are permitted. We missed the last sale as a result.

I have reported this to customer support 3 times in the last month and never got a response!

*(His YDNA results are however still accessible via the "My DNA" link on the menu bar at the top.)
Reply With Quote
  #2  
Old 15th October 2014, 10:17 AM
efgen efgen is offline
Webinar Coordinator
 
Join Date: Dec 2005
Location: Florida
Posts: 2,298
Blog Entries: 1
Hi Peter,

You definitely should have received a response from Customer Support. Have you checked your spam folder to make sure the responses aren't ending up there? If so, please send me a private message with the kit number and I'll have them look for your emails.

Thanks,
Elise
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Messages on home page Peeriedna Features Requests & Bug Reports Area 3 23rd September 2014 03:00 PM
Large blocks on home page Peeriedna Grumbles & Gripes 1 23rd September 2014 11:19 AM
New Home Page missing banner ads... MisterAcoustic Announcements and New Features 1 13th March 2014 09:16 PM
No BigY section on the home page? Kartveli Features Requests & Bug Reports Area 4 13th March 2014 03:26 PM
site changes - project home page.. rod Announcements and New Features 2 30th December 2008 10:37 PM


All times are GMT -5. The time now is 10:05 PM.


Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.