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  #1  
Old 20th June 2018, 06:26 AM
wilsonLR wilsonLR is offline
FTDNA Customer
 
Join Date: Nov 2017
Posts: 19
Question How long for Y-111 Upgrade results?

I purchased an upgrade to Y-111 from previously done Y-67. Dashboard shows "Results Completed 6/17/2018" but nothing changed. There aren't columns for Y-111 in the match list and Advanced Matches has no checkbox for Y-111 tests.

It's been 4 days. How long does it take for the Y-111 upgrade results?
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  #2  
Old 20th June 2018, 09:22 AM
mattn mattn is offline
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Join Date: Nov 2013
Posts: 197
What do you mean by 4 days? Do you mean you ordered the upgrade 4 days ago? If so I would say the results completed entry is probably not correct. When you order an upgrade they have to test your sample to get the results. It should give you an estimate of the wait time. So if you click on "Complete Order History" there will be entries for Y-DNA111 and it should give dates there for when you ordered and when it was batched and when results were completed. If it says "pending" you click above where it says "Check the status of pending tests" and it will show the estimate to when results are expected for the test(s) that you ordered.
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Old 20th June 2018, 11:45 AM
wilsonLR wilsonLR is offline
FTDNA Customer
 
Join Date: Nov 2017
Posts: 19
Perfect. Found the estimate. Looks like 2-4 weeks. Thanks.

I thought perhaps they already did the test and upgrading it was just a matter of making the data available to the match engines... so it would be days not weeks. It isn't that way.
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  #4  
Old 21st June 2018, 12:30 AM
MoberlyDrake MoberlyDrake is online now
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,533
No they don't test all the markers and then wait for you to pay to unlock the ones you want to see. When you order an upgrade they take some of your stored DNA and run a test for the additional markers. If there is not enough of your DNA left in storage, they send you a new collection kit.
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