Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Features Requests & Bug Reports Area

Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

Thread Tools Display Modes
Old 25th October 2015, 12:14 PM
Tenn4ever Tenn4ever is offline
FTDNA Customer
Join Date: Aug 2013
Posts: 668
Is this a 'bug' or a 'gripe' or both?

I have several kits(12 I think) on FT, one is my own and one is a half-sibling's. The half sibling's kit is the newest with results first completed 9/14. She's only had one new match since then (10/14).

All of my other kits have from one to two pages of new matches since Oct.14. I think there is a problem with my sister's kit being updated. My own latest new match was 9/21 and the match is 'in common' with my sister but the match did not show up on her match list. I did a search of the match too in order to see if it was one of her old matches but it's just not there.
Reply With Quote
Old 25th October 2015, 02:56 PM
prairielad prairielad is offline
FTDNA Customer
Join Date: Feb 2011
Location: Canada
Posts: 2,021
It could be a matter of privacy settings (in regards to in common with match). If your sisters kit or this match has set setting to not show remote cousins, they will not show up on either kits list, but will be listed in the In Common with lists.

What is the relationship range for you to this match? if it is listed as 4th to Remote or 5th to Remote, you will know that this particular match does not have this level of privacy set, so will not be the issue with match showing up on your sisters list.

Double check your sisters privacy settings for Family Finder. Also you can either phone FTDNA and ask them to double check sisters kit and or PM Darren here on this forum.
Reply With Quote
Old 25th October 2015, 06:49 PM
Tenn4ever Tenn4ever is offline
FTDNA Customer
Join Date: Aug 2013
Posts: 668
Most likely will call FT tomorrow. The privacy settings are all okay..just like on all my kits.
Reply With Quote


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
More of a Grumble than a Gripe Time Traveler Grumbles & Gripes 28 9th June 2015 02:49 PM
Sorry, Can't Gripe LesRostad Grumbles & Gripes 16 5th June 2015 07:41 AM
Not a grumble or gripe, just a ff question jcantore Grumbles & Gripes 2 31st May 2015 11:41 PM
A gripe or a bug related to FTDNA matching tools ec1970 Grumbles & Gripes 7 18th May 2015 12:13 PM
Not a Gripe but just wondering.... Tenn4ever Grumbles & Gripes 15 14th May 2015 11:52 PM

All times are GMT -5. The time now is 03:27 PM.

Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.