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Old 29th January 2018, 03:28 PM
RobH RobH is offline
FTDNA Customer
Join Date: Apr 2016
Posts: 3
Not really a gripe?

I'm not posting to gripe, but hopefully to find a way to communicate with management and/or team members? I bought a family finder test late last year for my sister, hoping that she will have matches other than mine that will shed more light on some family mysteries. She gladly did the swabs and returned the kit, which has now been processed, but she's almost paranoid about giving her email address out. Accordingly, she provided no email address when she returned the kit, wanting me to manage her results altogether. I've received the notice that her results are complete, but lack the proper number to access and manage those. I wanted to call the FTDNA office, but can't find a number anywhere? I just sent another email request, but have never found a reply for one I sent earlier. Can anyone advise a phone number, or suggest another way to deal with this matter? Thanks, everyone!
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