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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 17th January 2018, 08:12 PM
warpspasm warpspasm is offline
FTDNA Customer
Join Date: Jan 2018
Posts: 3
I just lost my entire family tree.

I've spent the last few days working on my family tree and spent hours doing it. Tonight, while deleting one person from the tree in order to move them to the correct location, the FTDNA system seemed to hang for several minutes. I had to close the browser and restart it. When I got back to FTDNA an opened my tree the ONLY person there was me. That's not good.
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Old 17th January 2018, 08:38 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
Join Date: May 2010
Posts: 1,546
FTDNA's tree program is a mess. They really should never have tried because they are not a genealogy oriented software company.

You really should have your tree in a genealogy program on your computer, as we discussed in another thread today. That way, if your tree disappears here, you can at least upload a new gedcom from your genealogy program. You would still have to connect DNA results somehow, but at least you wouldn't have to enter all your data again.

If two siblings in one family marry two siblings in another, you can't even connect them here!
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Old 17th January 2018, 08:42 PM
warpspasm warpspasm is offline
FTDNA Customer
Join Date: Jan 2018
Posts: 3
I do see a number of weak spots with their program. The good news is.... my information mysteriously reappeared a few minutes ago. Go figure.
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