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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 11th December 2017, 05:39 PM
JD Edwards JD Edwards is offline
FTDNA Customer
Join Date: Sep 2011
Location: Arkansas
Posts: 100
Unable access matches..

I am unable to access Family Finder Matches on any of my several kits...
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Old 11th December 2017, 06:43 PM
RebeccaR RebeccaR is offline
FTDNA Customer
Join Date: Nov 2017
Location: Mississippi, USA
Posts: 50
Me too. Glad it isn't just me. (Misery loves company.) Hope they fix it soon!
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Old 12th December 2017, 05:56 AM
Jim Barrett Jim Barrett is offline
Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,279
I just did it without a problem and I did it several times yesterday.
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Old 2nd January 2018, 05:36 PM
KeithTX KeithTX is offline
FTDNA Customer
Join Date: Jan 2016
Posts: 6
I only show a single match, my sister, in FF matches. Tried clearing/resetting the filter (which I don't recall ever using) but nothing changes. If I select to show Distant Relatives, e.g., nothing is displayed.

Late last year the Y-DNA matches were all messed up. Don't they ever test their software changes???

This site is so buggy I couldn't recommend it to my kids, who went with 23andme. Very frustrating because I've done several tests as has my sister, but now we're marooned here, or have to start over with another testing site, and hope it's not the same.
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Old 2nd January 2018, 10:03 PM
ech124 ech124 is offline
FTDNA Customer
Join Date: Jul 2011
Posts: 220
Check your account settings. If you turned off automatic email notifications, it also reduces your matching. Many people do not understand this.
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Old 2nd January 2018, 11:58 PM
KeithTX KeithTX is offline
FTDNA Customer
Join Date: Jan 2016
Posts: 6
Well, that was it. No idea how that happened. It turns out that besides my sister I only have Distant relations!
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