Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Features Requests & Bug Reports Area

Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

Reply
 
Thread Tools Display Modes
  #11  
Old 3rd December 2017, 08:18 AM
abuelita abuelita is offline
FTDNA Customer
 
Join Date: Feb 2017
Posts: 154
Quote:
Originally Posted by Sivsdotter View Post
....It doesn't work on Firefox or Chrome. It's coding related obviously. FF and Chrome does not read the particular piece of code any longer, which is why it's not displayed. ....
It doesn't work for me either, and now it no longer works on the library computers. What the browsers seem to have in common is some sort of protection against tracking. Does this mean FT's "robot test" thing is actually doing more than simply testing your ability to click on street signs? In any case, in desperation I've found this comment/request form which has a "robot checker" I can actually see. I haven't tried it because all of a sudden I find myself with nothing to say to them.
Reply With Quote
  #12  
Old 6th December 2017, 12:30 AM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 870
Hello,

I have brought this up with my manager. I verified I don't get the recaptcha using Firefox 57.0 so even clicking the submit button, nothing happens. It didn't matter if I used an ad blocker or not. I was able to get the recaptcha bar to show using Chrome 62.0.3202.94. I will let you know if I hear of any solution or work around to this. I am sorry for this problem.

-Darren
Family Tree DNA
Reply With Quote
  #13  
Old 13th December 2017, 11:35 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 870
The contact us form captcha is now working on Firefox as well. I confirmed this earlier today.

-Darren
Family Tree DNA
Reply With Quote
  #14  
Old 14th December 2017, 09:41 AM
KATM KATM is online now
mtDNA: K1a3 | Y-DNA: R-L1308*
 
Join Date: Nov 2012
Location: Mid-Atlantic coast, U.S.A.
Posts: 1,054
Darren, can you report on any delays or problems for Customer Support, in their replying or confirming successful submissions of the contact form?

Back in March I had sent in a support request, and received a confirmation screen with a request ID number. I never received a confirmation email, much less any response addressing the issue. I thought I had resolved that issue with your help at the time, but found out later that it wasn't addressed.

This Tuesday, Dec. 12th, I successfully submitted another contact form, got the request ID number, but over 48 hours have passed with no confirmation email (my experience prior to this year had been to receive confirmation within a day or so). This support request is a time critical issue, following up on a phone request by me on Nov. 28th for a replacement kit to be mailed. The recipient (located in the U.S.) had not received the kit as of Dec. 12th. The address was confirmed in the phone call, and agrees with the address now listed in the tester's account.

I used Firefox ESR3860 when using the FTDNA contact form.
Reply With Quote
  #15  
Old 15th December 2017, 12:11 AM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 870
Hello,

Can you send me a PM with the issue ID? I would be happy to take a look.

-Darren
Family Tree DNA
Reply With Quote
  #16  
Old 29th December 2017, 09:08 AM
371016 371016 is offline
FTDNA Customer
 
Join Date: Nov 2017
Posts: 5
Contact Form still not functioning

The contact form is still not submitting from Firefox or Chrome and trying to contact Houston from European Time Zone seems not just costly but difficult to impossible.

I guess the customers are victims to FTDNA's marketing success.
Reply With Quote
  #17  
Old 29th December 2017, 09:59 PM
Sandra Korpela Sandra Korpela is offline
FTDNA Customer
 
Join Date: Jan 2017
Posts: 1
Contacting FTDNA

Contact form not working for me or Library Computers. Am in Australia so phoning is out of the question. How on earth do I contact FTDNA? Never heard of a company which doesn't have an e-mail address or even an address I can write to. This concerns a DNA test which seems not to have reached FTDNA. HELP !!
Reply With Quote
  #18  
Old 29th December 2017, 10:11 PM
ltd-jean-pull ltd-jean-pull is offline
FTDNA Customer
 
Join Date: Jun 2016
Posts: 494
Quote:
Originally Posted by Sandra Korpela View Post
Contact form not working for me or Library Computers. Am in Australia so phoning is out of the question. How on earth do I contact FTDNA? Never heard of a company which doesn't have an e-mail address or even an address I can write to. This concerns a DNA test which seems not to have reached FTDNA. HELP !!
When did you send it Sandra?
Reply With Quote
  #19  
Old 1st January 2018, 10:27 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 870
I was able to duplicate not getting the recaptcha to appear on either Firefox, and Chrome but it is working on Microsoft Edge. I have reported this issue to the IT department. I am sorry for the trouble. You are also welcome to send me a private message through the forum and I would be happy to help.

-Darren
Family Tree DNA
Reply With Quote
  #20  
Old 1st January 2018, 10:30 PM
Darren Darren is offline
Customer Support Specialist
 
Join Date: Jun 2007
Posts: 870
I tried something just now, disabling the adblocker seems to have made the recaptcha appear again in both Firefox and Google Chrome, so that may be the issue.

-Darren
Family Tree DNA
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
CAnt even send a query/complaint thorugh the Contact Us form rivergirl Grumbles & Gripes 6 18th January 2016 02:17 AM
The Contact Form - does it work? MoonBeam86 Grumbles & Gripes 7 25th June 2015 12:32 AM
Help! Double Glitch? Privacy Settings & Contact Form Everwaiting Features Requests & Bug Reports Area 14 20th May 2015 08:44 AM
Feedback form not working? rivergirl Announcements and New Features 2 25th November 2013 06:09 PM
Where is the new FTDNA Lab Conversion Form? lgmayka DNA and Genealogy for Beginners 3 24th February 2007 08:58 AM


All times are GMT -5. The time now is 12:30 PM.


Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.