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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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Old 4th January 2018, 04:31 PM
ALHD ALHD is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 3
Crossposted Rant about Big-Y destruction

You killed Big-Y with your so-called upgrades
And you (FTDNA) won't respond to phone or email inquiries for the last two months. I was patient for a long time but no more. I am now in "relentless mode".

I manage two kits that you managed to kill:
1) 480299. THis kit used to show as haplogroup R-A8039. It was positive for A8039 and S1194 and a number of other SNP's that now do not even show up on the list. The list is maybe 60% as long as it used to be. Now it is assigned haplogroup R-L11, which is pretty non-definitive. And no matches show up AT ALL. No matches even show up at R-M269. That is BS. Oh yeah-- and I now have a blue button on my dashboard page asking me to upgrade to a P312 etc kit. I HAD BIG Y DONE. I DON'T NEED AN UPGRADE. YOUR SYSTEM THINKS I NEED ONE BECAUSE YOU EVIDENTLY DELETED 40% OF THE DATA. Or did you think I wouldn't notice and would ignorantly shell out another $119?

2) Kit 480245
Well, I don't think you deleted any data out of this one, but what happens when I check BIG Y matches is that I get the dreaded spinning wheel followed by the following warning: DataTables warning: table id=matches-table - Ajax error. For more information about this error, please see http://datatables.net/tn/7 From other forums I have learned that other people have the same problem, have also submitted bug reports and get.... crickets. This has been going on for at least three months.

I am disgusted with FTDNA. At least have the courage to respond to queries about these problems!
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