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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #1  
Old 11th July 2017, 02:55 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,513
Down for Maintenance?

Is the website still down for maintenance???
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  #2  
Old 11th July 2017, 03:24 PM
Wheal Wheal is offline
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Join Date: Apr 2017
Location: Illinois
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Question

I guess so, I haven't been able to log in all afternoon.
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  #3  
Old 11th July 2017, 04:36 PM
Tmason Tmason is offline
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Join Date: Jan 2010
Location: U.K.
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So it would seem. I only just remembered the forums are separate, so I might be able to log in here.
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  #4  
Old 11th July 2017, 05:31 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,513
But it was only supposed to be until 7:00 AM CDT according to the email I received. That was long ago!

I am a project administrator and I told someone I'd send them an invitation to join the project. As it is, I can't do that or anything else.
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  #5  
Old 11th July 2017, 05:47 PM
Tmason Tmason is offline
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Join Date: Jan 2010
Location: U.K.
Posts: 97
I assume the emails are only to project administrators, as I've NEVER had an email about site downtime.

In fact, I've very rarely had an email about anything that wasn't sales.

I did register to be notified of webinars, as I noticed they'd been happening, but I missed them. I'm not sure that ever worked too well, and then the webinars stopped anyway.

Funny how they have no trouble emailing the entire customer base about a sale, but insisted they couldn't do the same about educational events. Surely one is no more irritating (or less useful) than the other?
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  #6  
Old 11th July 2017, 05:58 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,513
Here's the email:

Dear Project Administrators,

Summer is in full swing and so is FTDNA! On Tuesday, July 11, we will have a planned outage for maintenance from 3:00 AM CDT to approximately 7:00 AM CDT. The team will work to finish as quickly as possible, so it may take less time, but please be prepared for it to take that entire time. This outage will affect GAP as well as the main website.

As always, thank you for the work you do with your projects. We appreciate it, and we appreciate you.

Sincerely,

The Family Tree DNA Team
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  #7  
Old 11th July 2017, 06:04 PM
rrrobins rrrobins is offline
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Join Date: Apr 2017
Posts: 5
The site did come back up for a while this morning as I was able to get on and check project discussions, but a short time later I went back and it was down again and has stayed down all day so far, so I guess the maintenance ran into problems.
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  #8  
Old 11th July 2017, 06:08 PM
Renee Renee is offline
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Join Date: Apr 2017
Posts: 20
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Does anyone know how this will affect processing time for kits if at all? Also have any project administrators gotten any new word about what's going on?
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  #9  
Old 11th July 2017, 06:51 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,513
I don't think it would affect anything it the lab at all.
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  #10  
Old 11th July 2017, 07:06 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,513
I do think they should make an announcement here on the forum to let everyone know what's going on.
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