8 days so far and still says return in 24hours

[coltrane+coffee]

same here, paid to transfer my data in on April 30 and the matches showed up but still nothing from myOrigins. I feel like they took my money and left me high and dry. It's not like they had to actually process any dna, they have the raw file. It should be quite simple. But maybe in another "24-72 hours"

[Darren]

I can totally understand the frustration. At first many were having issues with the matches not showing up and that has mainly been resolved. I don't have an update as to when the myOrigin data will be corrected, other than it is taking longer than they had initially hoped. I am sorry for this, and I relay information from the forum to my managers so they are aware of the sentiment these types of problems cause.

-Darren
Family Tree DNA

[onewayroad]

Also having this issue... Paid to upload data April 27th and still says 24-72 hours...

[MMonti]

Same issue here.
I have uploaded my raw data on May 2nd and still no results available.
Any update/solution?

[Andrewid]

Still no update on when (and whether!) this matter will be resolved. Has anyone else now received his ancestry unlock report?

@Darren sent you a private message yesterday on this issue.

Thanks.

[MAS]

The IT Staff at FTDNA must be understaffed, incompotent or both. That or FTDNA, once they have our genetic data, has no
real incentive to provide matches, unless we raise a real stink. Maybe we should start e-mail and social media blasting the executive leadership at FTDNA, or reaching out to State AGs. The normal customer service channels simply aren't working.

Darren, why can't you provide a clear, concise explanation as to what is happening with our autosomal transfers and what your IT Department is doing to correct it?

[Darren]

The majority of members in this thread are discussing the lack of myOrigin results after paying for the unlock. This looks to be corrected as in pulling up the accounts it seems all of the myOrigin results are now posted.

SAR, I had sent you a reply to your email but I have not heard back from you. The majority of transfers will get their matches quickly. There is a bug (I do not have the specific technicalities of it) that is causing the system not to generate the matching list. I don't know if this will be fixed by next week or if it will take another, but it is being worked on. If you would prefer not to wait for the fix, I can have the data removed and the account deleted and you could upload the data at a later date should you wish. Please let me know. I am sorry for the inconvenience.

-Darren
Family Tree DNA

[srjuk]

Is it just me or does the SUBMIT button for contact not do anything now...

Still waiting since 1st May!

[srjuk]

Darren, this is not true. I am still waiting since 1st May!

Originally Posted by Darren

The majority of members in this thread are discussing the lack of myOrigin results after paying for the unlock. This looks to be corrected as in pulling up the accounts it seems all of the myOrigin results are now posted.

SAR, I had sent you a reply to your email but I have not heard back from you. The majority of transfers will get their matches quickly. There is a bug (I do not have the specific technicalities of it) that is causing the system not to generate the matching list. I don't know if this will be fixed by next week or if it will take another, but it is being worked on. If you would prefer not to wait for the fix, I can have the data removed and the account deleted and you could upload the data at a later date should you wish. Please let me know. I am sorry for the inconvenience.

-Darren
Family Tree DNA

[Rancher]

41 days and counting here.... Worst of all, I asked Support to just delete the kit and I will would then buy a standard kit from FTDNA, but not even that was done. I've had 3 "real" Family Finder kits for other people processed from the ground up since, but I cannot do much with them since the transferred kit is problematic.