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Old 13th May 2017, 05:35 PM
coltrane+coffee coltrane+coffee is offline
FTDNA Customer
Join Date: Apr 2017
Posts: 6

same here, paid to transfer my data in on April 30 and the matches showed up but still nothing from myOrigins. I feel like they took my money and left me high and dry. It's not like they had to actually process any dna, they have the raw file. It should be quite simple. But maybe in another "24-72 hours"
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Old 13th May 2017, 11:45 PM
Darren Darren is offline
Customer Support Specialist
Join Date: Jun 2007
Posts: 825
I can totally understand the frustration. At first many were having issues with the matches not showing up and that has mainly been resolved. I don't have an update as to when the myOrigin data will be corrected, other than it is taking longer than they had initially hoped. I am sorry for this, and I relay information from the forum to my managers so they are aware of the sentiment these types of problems cause.

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Old 15th May 2017, 07:27 AM
onewayroad onewayroad is offline
FTDNA Customer
Join Date: May 2017
Posts: 2
Also having this issue... Paid to upload data April 27th and still says 24-72 hours...
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Old 16th May 2017, 01:00 AM
MMonti MMonti is offline
FTDNA Customer
Join Date: May 2017
Posts: 1
same issue

Same issue here.
I have uploaded my raw data on May 2nd and still no results available.
Any update/solution?
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Old 19th May 2017, 05:10 AM
Andrewid Andrewid is offline
FTDNA Customer
Join Date: May 2017
Posts: 4
Still waiting...

Still no update on when (and whether!) this matter will be resolved. Has anyone else now received his ancestry unlock report?

@Darren sent you a private message yesterday on this issue.

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Old 19th May 2017, 01:34 PM
MAS MAS is offline
FTDNA Customer
Join Date: May 2017
Posts: 1
The IT Staff at FTDNA must be understaffed, incompotent or both. That or FTDNA, once they have our genetic data, has no
real incentive to provide matches, unless we raise a real stink. Maybe we should start e-mail and social media blasting the executive leadership at FTDNA, or reaching out to State AGs. The normal customer service channels simply aren't working.

Darren, why can't you provide a clear, concise explanation as to what is happening with our autosomal transfers and what your IT Department is doing to correct it?
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Old 19th May 2017, 10:18 PM
Darren Darren is offline
Customer Support Specialist
Join Date: Jun 2007
Posts: 825
The majority of members in this thread are discussing the lack of myOrigin results after paying for the unlock. This looks to be corrected as in pulling up the accounts it seems all of the myOrigin results are now posted.

SAR, I had sent you a reply to your email but I have not heard back from you. The majority of transfers will get their matches quickly. There is a bug (I do not have the specific technicalities of it) that is causing the system not to generate the matching list. I don't know if this will be fixed by next week or if it will take another, but it is being worked on. If you would prefer not to wait for the fix, I can have the data removed and the account deleted and you could upload the data at a later date should you wish. Please let me know. I am sorry for the inconvenience.

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Old 21st May 2017, 06:14 AM
srjuk srjuk is offline
FTDNA Customer
Join Date: Mar 2017
Posts: 3
Shut down ticket submission

Is it just me or does the SUBMIT button for contact not do anything now...

Still waiting since 1st May!
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