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  #1  
Old 4th November 2009, 06:25 AM
jbh jbh is offline
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timeframe on updating markers

I ordered the yDNA67 test and I just received my 48-60 and 61-67 markers yesterday so my question is how often does this get updated as most of the rest of the markers are still pending? Do results get posted once a week or daily? Sorry, I'm new to the forum but would appreciate advice.

Last edited by jbh; 4th November 2009 at 06:27 AM. Reason: left out a line
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  #2  
Old 4th November 2009, 06:49 AM
gtc gtc is offline
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You should receive an email from FTDNA each time a panel of STR marker results is posted.

I don't think there is any particular frequency; they just seem to be posted as the results are received from the lab.

However, it does seem from recent experience that panel 38-47 is posted last. I had my 67 marker update done some time ago, and even then the 38-47 panel result was posted long after the other panels.
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  #3  
Old 4th November 2009, 07:05 AM
jbh jbh is offline
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I never received any email and I found the results by logging in. I checked both my email addresses in my contact information and they are correct. Hopefully, there is not a problem there. I guess the notifications go out a day or so after results are posted. I'll keep checking my email.


Quote:
Originally Posted by gtc View Post
You should receive an email from FTDNA each time a panel of STR marker results is posted.

I don't think there is any particular frequency; they just seem to be posted as the results are received from the lab.

However, it does seem from recent experience that panel 38-47 is posted last. I had my 67 marker update done some time ago, and even then the 38-47 panel result was posted long after the other panels.
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  #4  
Old 4th November 2009, 07:21 AM
gtc gtc is offline
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Quote:
Originally Posted by jbh View Post
I never received any email and I found the results by logging in. I checked both my email addresses in my contact information and they are correct. Hopefully, there is not a problem there. I guess the notifications go out a day or so after results are posted. I'll keep checking my email.
Reportedly, FTDNA emails can be erratic, but they did notify me of all of my STR panels being posted.

On the other hand, I have never been emailed by them about my SNP test results (from deep clade testing), but I gather SNPs are done at a different lab so that may be the reason.
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  #5  
Old 4th November 2009, 11:25 AM
efgen efgen is offline
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Individual panels are posted to the MyFTDNA accounts as they are completed by the lab, but emails aren't sent out for each panel. A notification email will be sent out when the entire 38-67 order is complete.
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  #6  
Old 4th November 2009, 05:29 PM
gtc gtc is offline
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Quote:
Originally Posted by efgen View Post
Individual panels are posted to the MyFTDNA accounts as they are completed by the lab, but emails aren't sent out for each panel. A notification email will be sent out when the entire 38-67 order is complete.
Here are my notifications. As you see, I got one email for each panel. Your mileage may vary:

Date: 4 Nov 2008 18:46:26 -0600
Subject: New DNA Test Results Posted
Content-Type: text/plain; charset=us-ascii
Message-ID: <9CCAC32658194C70BCD5EE92EA6C9332.MAI@ftdna.com>
X-ME-Bayesian: 0.000000

This message has been processed by the FTDNA Email System. The original headers are: To: Cc: The original message follows below: -------------------------------------------------------------------------------- New Y-DNA 1-12 results have been posted for your Family Tree DNA Kit. If you ordered a Y-DNA25 or Y-DNA37 test, please note that the tests are processed in sections and the remaining results should be posted within one to two weeks


Date: 6 Nov 2008 17:30:44 -0600
Subject: New DNA Test Results Posted
Content-Type: text/plain; charset=us-ascii
Message-ID: <0E4151668B004AB4A412E55BB9FC9F06.MAI@ftdna.com>
X-ME-Bayesian: 0.000000

This message has been processed by the FTDNA Email System. The original headers are: To Cc: The original message follows below: -------------------------------------------------------------------------------- New Y-DNA 13-25 results have been posted for your Family Tree DNA Kit.


Date: 6 Nov 2008 17:30:44 -0600
Subject: New DNA Test Results Posted
Content-Type: text/plain; charset=us-ascii
Message-ID: <C53D554913B54B8A8D1585311383AFE8.MAI@ftdna.com>
X-ME-Bayesian: 0.000000

This message has been processed by the FTDNA Email System. The original headers are: To: Cc: The original message follows below: -------------------------------------------------------------------------------- New Y-DNA 26-37 results have been posted for your Family Tree DNA Kit.


From: info@familytreedna.com
To
Date: 9 Jul 2009 17:19:35 -0500
Subject: New DNA Test Results Posted
Content-Type: text/plain; charset=us-ascii
Message-ID: <E4CB1E8C82D049AD870BCE54896E3910.MAI@ftdna.com>
X-ME-Bayesian: 0.000000

New Y-DNA38-67 results have been posted for your Family Tree DNA Kit.
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  #7  
Old 4th November 2009, 06:19 PM
rivergirl rivergirl is offline
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Posts: 794
gtc,
FTDNA send emails for panels
1-12
13-25
26-37
38-67.
They dont send an email for 48-60 and 61-67 until the entire 38-67 panel has been completed.
jbh wont receive a email until the 38-47 section has been completed.
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  #8  
Old 4th November 2009, 06:31 PM
gtc gtc is offline
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Posts: 1,832
Quote:
Originally Posted by jbh View Post
I never received any email and I found the results by logging in. I checked both my email addresses in my contact information and they are correct.
On that point, at one stage I didn't get any emails from FTDNA -- they just went silent.

I eventually tracked that problem to my email address being corrupted in the contact details. There was an odd looking character in the middle of it. I don't know when that corruption happened as I have had no reason to update my personal details since I first registered as an FTDNA customer.
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  #9  
Old 4th November 2009, 08:41 PM
efgen efgen is offline
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Quote:
Originally Posted by gtc View Post
Here are my notifications. As you see, I got one email for each panel. Your mileage may vary:
You received notification emails for the 1-12, 13-25 and 26-37 panels because those "can" each be separate orders... ie, you can upgrade from one level to the next. So FTDNA has the system set up to notify upon completion of each of those panels, even for customers who didn't order the panels separately.

However, for the 38-67 upgrade, you can't separately order 38-47, 48-60 and 61-67. So FTDNA has the system set up to notify only on completion of the entire 38-67 order.

Elise
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  #10  
Old 4th November 2009, 09:48 PM
gtc gtc is offline
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Quote:
Originally Posted by efgen View Post
So FTDNA has the system set up to notify upon completion of each of those panels, even for customers who didn't order the panels separately.
Your information about FTDNA's internals make me suspect you are an employee. Yes?
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