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Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

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  #241  
Old 10th January 2018, 04:34 PM
Npatt256 Npatt256 is offline
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Join Date: Jan 2018
Posts: 4
I got it! I changed the file name and it uploaded fine....I don't know if that had anything to do with it or if they were having trouble on their end earlier but it worked either way.

Thanks!
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  #242  
Old 11th January 2018, 06:27 AM
Jim Barrett Jim Barrett is offline
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Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,166
Quote:
Originally Posted by Npatt256 View Post
Yes, I was receiving the other error, did a google search, and found this thread. Now the error is the file can not be uploaded.
If you order Family Finder from FTDNA it will work and you'll get better matches than you will from the striped down version of the files from other companies. Or you could ask Ancestry to provide their data in their version 1 format.
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  #243  
Old 11th January 2018, 02:24 PM
jimbirk jimbirk is offline
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Join Date: Apr 2017
Posts: 40
Quote:
Originally Posted by Jim Barrett View Post
The main minus for Ancestry is the fact you must pay a subscription fee to see all of the information about your matches. You can buy several Family Finder kits for the cost of their annual subscription. And you have to use their contact system to try to reach your matches because Ancestry doesn't provide their email addresses.
I won't pay for a membership so I use Ancestry at my local public library to get around the paywall.

Ancestry has many issues. The messaging system doesn't work properly and if my match hasn't signed in for over a year I am not going to get a reply.
You can't bring up a public tree by the tree name, you need to know a name on the tree to view the tree.
Search results are inconsistent and infuriating. People I have found in the past I can't find in a current search.
Even with the correct name and dates I am shown everyone else other than the person I am searching for.

Still, Ancestry has the most DNA test takers and is adding more every year than the other DNA companies.
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  #244  
Old 12th January 2018, 05:28 AM
Jim Barrett Jim Barrett is offline
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Join Date: Apr 2003
Location: Timpson, TX
Posts: 2,166
Quote:
Originally Posted by jimbirk View Post
Still, Ancestry has the most DNA test takers and is adding more every year than the other DNA companies.
Having all of those matches who won't reply, have very poor trees, if they have one, and Ancestry's DNA information that lacks so much is really a big plus isn't it.
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  #245  
Old 16th January 2018, 06:23 AM
bchildress bchildress is offline
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Join Date: Jan 2018
Posts: 1
Tool fix

Fix worked for me - much thanks
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  #246  
Old 20th January 2018, 09:04 PM
miri miri is offline
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Join Date: Aug 2017
Posts: 4
I was having this problem yesterday when trying to upload a relative's file. The new account was created, but it would not take the Ancestry file when I tried to upload it. Now, when logged into the new account, from the dashboard page I click on "DNA Test > Autosomal Transfer" and I get a page with this message:

"Our website is currently undergoing maintenance to improve the quality and performance of our site.
Please check back soon!"

anyone else experience this?

PS - I tried filling out the "Open a case" form, but I can't tell if the request went through. I press "Submit" and nothing happens - no success or error message. Either it's not going through, or I've spammed them about 20 times...

Last edited by miri; 20th January 2018 at 09:12 PM. Reason: adding the PS
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  #247  
Old 20th January 2018, 10:00 PM
prairielad prairielad is offline
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Join Date: Feb 2011
Location: Canada
Posts: 1,953
Quote:
Originally Posted by miri View Post
I was having this problem yesterday when trying to upload a relative's file. The new account was created, but it would not take the Ancestry file when I tried to upload it. Now, when logged into the new account, from the dashboard page I click on "DNA Test > Autosomal Transfer" and I get a page with this message:

"Our website is currently undergoing maintenance to improve the quality and performance of our site.
Please check back soon!"

anyone else experience this?

PS - I tried filling out the "Open a case" form, but I can't tell if the request went through. I press "Submit" and nothing happens - no success or error message. Either it's not going through, or I've spammed them about 20 times...
Did you use the mapmy23 Tool to convert ancestry file before you tried uploading to FTDNA?
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  #248  
Old 20th January 2018, 10:33 PM
miri miri is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 4
No, I've never had to do that in the past.

Even if I did that, I still wouldn't be able to upload a file since the Autosomal Transfer page is down. I'm just wondering if anyone else is experiencing this.
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  #249  
Old 22nd January 2018, 11:24 AM
kaatiee34 kaatiee34 is offline
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Join Date: Jan 2018
Posts: 1
Quote:
Originally Posted by chrisbonisa View Post
Yeah I didn't notice the PM, but I've read and responded to it. I've built out a tool that seems to work 100%. The key to solving it is a combination of what I was doing before, filling in the blank template file of a working file with the data from the non-working one, but keeping the I's and D's from the template and not zeroing the entire thing and also filling everything in by position number instead of RSID, which is what I was doing the first go around.

I stuck it up on one of my websites where I'm doing some other DNA stuff, anyone can feel free to use it if they wish:

http://www.mapmy23.com/tools/ancestry_ftdna_fix.php

If you do use the tool, please respond in here and let others know if it works or not. So far in my testing its working 100%, but the more people that try it the more we will know if this is a solution until FTDNA resolves it themselves.
I tried to use this tool, but I think a glitch happened in my original raw DNA file after it was altered with this tool. Not one of my Ancestry DNA matches were on FTDNA. None of my results even had my last name.. I've been working on uploading my Ancestry DNA to FTDNA for a month now with NO luck. I uploaded my fiance's and it worked just fine! I'm not sure what's wrong with my file.
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  #250  
Old 22nd January 2018, 12:54 PM
prairielad prairielad is offline
FTDNA Customer
 
Join Date: Feb 2011
Location: Canada
Posts: 1,953
Quote:
Originally Posted by kaatiee34 View Post
I tried to use this tool, but I think a glitch happened in my original raw DNA file after it was altered with this tool. Not one of my Ancestry DNA matches were on FTDNA. None of my results even had my last name.. I've been working on uploading my Ancestry DNA to FTDNA for a month now with NO luck. I uploaded my fiance's and it worked just fine! I'm not sure what's wrong with my file.
Unless your ancestry matches also transfer, they will not be in FTDNA database, even then Ancestry V2 transfers only get partial matchlists due to the low number of shared SNP that can be compared between the two venders.

FTDNA tests over 700000 SNPS, Ancestry V2 transfers only contain around 400000 SNPs that can be used by FTDNA, thus FTDNA will only show matches between Immediate to 4th Cousin, no distant cousin matches...
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