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  #831  
Old 25th April 2017, 07:39 AM
Nefertari Nefertari is offline
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Join Date: Nov 2016
Posts: 7
Quote:
Originally Posted by abuelita View Post
Oh dear. I got 731 results a week ago.
It's disappointing. I sent a message last week and this week to query it but had no reply.
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  #832  
Old 25th April 2017, 09:01 AM
vinceuher vinceuher is offline
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Join Date: Feb 2017
Posts: 8
Quote:
Originally Posted by Nefertari View Post
It's disappointing. I sent a message last week and this week to query it but had no reply.
I too kept getting delayed and sent an email to customer support to ask about it. I am batch 724 and submitted my sample in February 2017; it's now April. I was told my sample "failed in its first round of testing to meet our strict quality control standards." I was told it was retesting and to expect my results in another 2-3 weeks. I'm hoping I don't have to resubmit it.
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  #833  
Old 25th April 2017, 10:25 AM
dewsloth dewsloth is offline
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Join Date: Jul 2016
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Well, Batch 743 has an ETA of June 5 - June 19.
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  #834  
Old 25th April 2017, 07:34 PM
Nefertari Nefertari is offline
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Join Date: Nov 2016
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Quote:
Originally Posted by vinceuher View Post
I too kept getting delayed and sent an email to customer support to ask about it. I am batch 724 and submitted my sample in February 2017; it's now April. I was told my sample "failed in its first round of testing to meet our strict quality control standards." I was told it was retesting and to expect my results in another 2-3 weeks. I'm hoping I don't have to resubmit it.
That's very disappointing. I submitted in Feb (from outside US) but it took a while to get batched. Did they keep updating your estimated results date during the process? Mine is stuck on April 19th (which was the latest expected results date since it was batched). Still waiting for customer service to get back to me as to what's happening, I'd just like to be kept in the loop.
Hope yours goes through this round
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  #835  
Old 25th April 2017, 08:00 PM
vinceuher vinceuher is offline
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Join Date: Feb 2017
Posts: 8
Quote:
Originally Posted by Nefertari View Post
That's very disappointing. I submitted in Feb (from outside US) but it took a while to get batched. Did they keep updating your estimated results date during the process? Mine is stuck on April 19th (which was the latest expected results date since it was batched). Still waiting for customer service to get back to me as to what's happening, I'd just like to be kept in the loop.
Hope yours goes through this round
Yes, my projection date is updated on each delay. I'm being told May 1 - 15 for the latest. Customer service did get back with me again. I asked them if I need to be concerned about the first test failing and they stated that the second test usually does the trick. I have to say that for me, customer service has been very helpful.
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  #836  
Old 25th April 2017, 08:23 PM
Nefertari Nefertari is offline
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Join Date: Nov 2016
Posts: 7
Quote:
Originally Posted by vinceuher View Post
Yes, my projection date is updated on each delay. I'm being told May 1 - 15 for the latest. Customer service did get back with me again. I asked them if I need to be concerned about the first test failing and they stated that the second test usually does the trick. I have to say that for me, customer service has been very helpful.
That's good to hear. I do wonder if there's a technical glitch with mine then. CS has certainly been helpful in the past so hopefully this is all sorted soon for us all.
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  #837  
Old 28th April 2017, 06:44 PM
Wheal Wheal is offline
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Join Date: Apr 2017
Posts: 8
Blog Entries: 1
Quote:
Originally Posted by Nefertari View Post
That's very disappointing. I submitted in Feb (from outside US) but it took a while to get batched. Did they keep updating your estimated results date during the process? Mine is stuck on April 19th (which was the latest expected results date since it was batched). Still waiting for customer service to get back to me as to what's happening, I'd just like to be kept in the loop.
Hope yours goes through this round
My latest date was the 19th also, Nefertari, and I haven't heard anything either. I am worried because my dad passed away on the 11th so I can't get a new sample.
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  #838  
Old 28th April 2017, 06:57 PM
Nefertari Nefertari is offline
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Join Date: Nov 2016
Posts: 7
Quote:
Originally Posted by Wheal View Post
My latest date was the 19th also, Nefertari, and I haven't heard anything either. I am worried because my dad passed away on the 11th so I can't get a new sample.
My condolences for your loss I'm certain there are just delays they're not advertising.

I managed to get in touch with the CS team but the response I got just said that the tests take 6-7 weeks to run and should be completed in a week or two.
I did ask about the expected date which was given as the 19th of April and why it hasn't updated but haven't heard back yet. It's not a problem if there are delays but I'd like to see that communicated and/or reflected in the expected date on my account which still lists the 19th - just so I'm kept in the loop.

Last edited by Nefertari; 28th April 2017 at 07:08 PM.
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  #839  
Old 29th April 2017, 09:46 AM
Wheal Wheal is offline
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Join Date: Apr 2017
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Blog Entries: 1
I agree. I think they run the batches, and when one has to be rerun, it gets put aside and sometimes forgotten.
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